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Case Study: Amway- The role of stakeholders 1. Who are the stakeholders and what methods of communication does Amway use with each?
“Stakeholders” is a group or individual that has an interest in an enterprise or project. The primary stakeholders in a typical corporation are its investors, employees, customers and suppliers. Some definitions suggest that stakeholders are those who have the power to impact an organisation or project in some way. There are many ways to communicate with the stakeholders. Like Amway, they use websites, emails and voice mail to updates, promote product and services to Amway Business Owner (ABOs) and their customer. Amway also use industry group as a way to share and received industry information among the member. Publication such as monthly newsletter, Amway Focus and Amagram use to updates all members regarding new information on Amway. For example Amagram includes recognitions of ABO success, articles on new leader (Diamond and above) as well as product training and other information. Other than that Amway use events and exhibition as a tool to connect with ABOs, consumers and guest about running an Amway business and the products it can deliver.

2. Explain how the ABOs operate their business and potential issues?
Amway combines direct selling with a multi-level marketing strategy. "Amway Business Owners" (ABOs) may market products directly to potential customers and may also recruit (sponsor) and train other people to become ABOs. ABOs may earn income both from the retail markup on any products they sell personally, plus a performance bonus based on the sales volume they and their downline (ABOs they have sponsored) have generated. People may also register as ABOs to buy products at discounted prices. Amway utilizes a tiered distribution and remuneration model (the Amway Sales and Marketing Plan) that promises to reward participants who grow Amway's market share through a combination of sales and recruitment. This tiered distribution model relies on Amway Business Owners (ABOs) acquiring and training further Amway Business Owners, which is the principal characteristic of a pyramid scheme.
ABO signed a contract to work within Amway’s Rules of Conduct and Code of Ethics. If ABOs do not conduct business within these rules, their behavior could reflect back on the company. Amway contributes time, effort and money to support its business communities by creating appropriate Amway product for ABOs to sell.
Amway also listened to what its ABOs cared about. One of the projects that originate from ABOs concern is Amway’s partnership with UNICEF’s on Immunization Plus programmes.

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