...Gaining a Competitive Advantage through Agile Service Management and Operations Changing Business Models The Communication Service Provider (CSP) market is characterized by vertically integrated players with end-to-end ownership of network, operations and consumer businesses. In the near future, the communications industry landscape is expected to change and become a mosaic of specialized service providers pursing varying business models. This is the result of stagnating voice/data revenues, explosive growth in consumer content, rising demand for XaaS (Anything as a Service) among Small and Medium Businesses, and the emergence of new OTT (over the top) players. CSPs have been weighing changes in their business models for the past decade, and have been evaluating options for expanding their reach up the value chain by providing select content services (walled garden model), leveraging their network and data centers to deliver a user experience superior to content service providers (open garden model), or remain focused on being a bandwidth and capacity provider (utility model). While Tier 1 CSPs such as AT&T and Verizon will likely end up experimenting with all of these business models (depending on their lines of services), the tier 2 and tier 3 CSPs will likely have to make choices between the open garden and the utility model, and implement their strategies to remain competitive. A recent survey conducted by the TM forum in May 2011 indicates that 52% of CSPs would consider...
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...Serves as the interim OIC for K-BOSSS and the Contract Management Officer for the Area Support Group (ASG-KU). Responsible for USARCENT theater logistical contracts supporting one Security Force (SECFOR) Battalion, one Base Support Battalion, eight Functional Detachments, to include the garrison functional services throughout the four Army Base Camps in Kuwait. Responsible for the oversight and management of the 32 reoccurring reachback contracts executed by the Army Contract Command, Rock Island. Served as the action officer in the requirements development and Quality Control/Quality Assurance (QA/QC) for K-BOSSS projects and contracts budgeted at $2.78B dollars. Responsible for the morale, health, training, and welfare of three officers and...
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...challenge of responding to the policy priorities of the Coalition Government and significantly reducing our costs by approximately 23 per cent by 2015. The rate of change and scale of challenge for both Prisons and Probation is unprecedented. To meet our objectives of protecting the public and reducing reoffending – we have reshaped and transformed the way we operate creating a leaner organisation focused on outcomes for the public. We have dismantled our old regional model, and our structure has been fundamentally reshaped to support HQ and Central Services front line delivery at much reduced cost. Perhaps most significantly, our new structure makes a clear distinction between the different functions of the Agency – commissioning services; delivering those services directly such as through HM Prison Service and national operational services such as licence recall and population management; delivery through contracts such as with Probation Trusts; and providing support for service delivery through Finance, ICT and HR. These changes will achieve savings of more than £90 million or 37 per cent of our total central budget over the 2011-2015 Spending Review period, and a reduction in HQ and Central Services headcount of almost 700 staff. These changes give us the...
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...States Navy James S. Reece Webster University Abstract This paper examines the supply system practices of the United States Navy within the context of naval wide fleet support. In today’s ever changing economy it is imperative that our national security forces stay current with practices and procedures of procurement of the finest materials needed to provide worldwide support for our nations warriors on the ground, airborne, and afloat. The supply system in general is a major player in the fight against terrorism, and national security in today’s society and has played this same critical role in many battles of the past. Without the in depth and vast support of the military supply system, we as Americans may not be walking freely as we do today. From the latest advances in weaponry to the nuts and bolts of each ship or aircraft, the naval supply system has proven to be the department responsible for delivering these vital parts to our security afloat and ashore enhancing combat capability. Throughout this paper I will give a brief history and evolution of the Navy Supply Corps, I will discuss the different aspects and missions of the Naval Supply Systems Command (NAVSUP) to include each major supporting supply department, and I will cover the detailed government contracting process that supports the mission readiness of the United States Navy. My ultimate goal for this paper is to provide a base line understanding on the naval supply system and the methods for acquiring...
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...GENERAL SERVICES ADMINISTRATION REGION xx Order Identification Number: XX ###XXX#T5 Client Agency Name STATEMENT OF WORK (SOW) CONNECTIONS II CONTRACT DATE: (dd mm yyyy) 1.0 General. Title of Task 2.0 Points of Contact. Client Representative (CR) name address 1 address 2 city, state, zip phone & fax email Alternate Client Representative (ACR) name address 1 address 2 city, state, zip phone & fax email Client's Security Officer (Complete this section if clearances are involved, listing the clearance level needed, otherwise enter N/A.) name address 1 address 2 city, state, zip phone & fax email GSA Customer Service Representative (CSR / COTR) Contact Name Agency Name Address Contact #’s email GSA Contracting Officer Contact Name Agency Name Address Contact #’s email GSA Invoice Address Address GSA Client Acceptance Invoice Address Address 3.0 Introduction, Overview, or Background. This section provides background and descriptions of the Agency's organizational structure, where the services are to be provided, the importance of the software development effort, any previous efforts germane to this effort, and the hardware and software resources in use. This section could also include agency or organization specific information about government furnished items, working hours, federal holidays, and a glossary to define terms used within the body of the work statement. Provide a short description of the requirements without including the...
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...OPERATIONS DEPARTMENT BACKGROUND: Operations Department headed by HOD (Ops) is the line department of DCI and is responsible for undertaking the dredging operations to fulfill the contractual obligations of DCI. All other departments extend support services to Operations Department in meeting the above responsibilities. Operations department is responsible for monitoring and control of various projects undertaken. Operations Department exercise control over all the Project Offices as well as all the Vessels. Project Offices are headed by Project-in-charge (PIC) and Vessels are headed by Masters. Masters of all DCI vessels, report to PICs who in turn report to HOD (Ops). Operations department strives for improvement of performance/ production, provides safe practices in dredging operations, complying with all Statutory Rules & Regulations of the Government, Ports and by establishing Procedures to safe guard against all identified risks and avoidance of damage to the property particularly while working and at sea. Operations Department looks after deployment of various dredgers at Dredging and Reclamation Projects as per the contracts concluded between the DCI and customers such as Major Ports, Minor Ports, Indian Navy, Ship building yards, Inland dredging organizations in India and major dredging and reclamation projects abroad. Operations department also looks after issues with respect to carrying out Hydrographic survey, soil explorations/ investigations and...
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...coming into power in May 2010, the Government identified a 10 year funding gap of £74 billion. Consequently the Strategic Defence and Security Review (SDSR) announced significant cuts to Defence. The MoD identified the Total Force Support (TSF) approach as the means to tackle the risks to national security despite a significantly smaller budget and much reduced manpower pool. This paper is intended to explore TSF and identify how it can be supported. i. The Armed Forces have been directed to embrace the TSF concept as the means to provide the capability required of it in spite falling manning and budgets. Full Operating Capability is to be achieved by 1 April 15. TSF is ii. TSF is a key enabler of operational capability as it allows for • Increased overall numbers on operations • Potential monetary savings • Greater use of specialists, (allowing for opportunity costs in military manpower to be realised) • Support to Defence which may not be feasible using purely military manpower iii. Contractors can provide any level of support to Defence at a cost. The Armed Forces should seek to make better use of contract provision in combat support and combat service support areas. iv. Increased use of...
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...enterprise resource planning (ERP) solution Run the foundation ERP software that large enterprises and midsize companies trust to manage their business. Achieve real-time insight and enable operational excellence and innovation for the business processes you need – today and tomorrow. * Consolidate business data to avoid duplication of effort * Streamline business processes with consistent, reliable information and real-time transparency * Quickly respond to customer demand with efficient, fast, and flexible processes * Outperform the competition with improved financial insights and results * Innovate without disruption by updating and activating specific business functions on demand * Rely on a foundation that supports best practices for more than 25 different Industries Procure to Pay (ERP) Maximize cost savings with support for your end-to-end procurement and logistics processes – from self-service requisitioning to invoicing and payments. * Streamline and optimize the flow of materials * Actively manage your end-to-end procure-to-pay processes * Reduce unnecessary stock and improve spend performance * Rely on a single, complete, and integrated solution What's Included * Sourcing and Contract Management Streamline sourcing and contract processes on a comprehensive platform which...
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...Coconut Telegraph Corporation (Coconut) entered into an arrangement on February 1, 2018, to sell Buffett Worldwide Inc. (Buffett) the Volcano System and provide one year of post-contract customer support (PCS) for $12,000. On May 1, 2018, Coconut agreed to provide one year of training services and one additional year of PCS to Buffett in a contract modification of $4,500. Using the FASB ASC 606-10-25 code concerning contract modification, I will address the requirements when recognizing a new or modified contract for both the February 1 and May 1 agreements. My recommendation to Coconut is to recognize the May 1, 2018 agreement as a new contract. Also addressed are recognized and deferred revenues under both new and modified contract revenue recognition standards. Combination of Contracts and Recognized/Deferred Revenue...
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...to Business Ethics ASB160 October 23, 2013 BAE Systems Bribery Scandal BAE Systems, how did they end up in such a scandal? BAE was almost like the “The Great OZ,” the man behind the curtain so to speak. BAE wanted a contract between them and the Saudi Arabian officials to build fighter planes called Panavia Tornado IDS Fighter Planes. What is a Panavia Tornado IDS Fighter Plane? This multirole aircraft is equipped with an advanced sensor and defensive aids suite for low-level, deep penetration missions in all weathers by and by night. The aircraft is fitted with two 25mm cannons on each side of the fuselage. The aircraft is equipped with a wide range of weapons. For close air support and interdiction, the aircraft is typically equipped with iron bombs, cluster bombs and laser-guided bombs. In the defense suppression role, it is equipped with anti-radar missiles. Tornado has a multimode APFD (Autopilot and Flight Director) from BAE Systems. The aircraft's TACAN (Tactical Air Navigation) system is the AD2770 from BAE Systems or the Alcatel SEL AG Sector-TACAN. The instrument landing system is the Cossor.CILS75/76. (2012, Aireforce-Technology, Net Resources International, http://www.airforce-technology.com/projects/tornado/) In September 2006, a contract for BAE Systems awarded to upgrade 80 Tornado fighters of the Saudi Arabian Air Force. The program involved advances in systems, stealth technology, and avionics. A digital avionics bus links the new systems and fully integrates...
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...It will also enable the recruiters to spend minimal time in deploying the employees. Furthermore, the system will allow recruiters to quickly analyze the qualifications of workers and ensure only qualified are absorbed. Build a cadre of consultants internationally to provide remote research and analysis support to CIC’s onsite teams in the U. S. Increase international recruiting efforts and employ five research analysts in the next 12 months. The new hiring system would allow applicants from around the world to apply online, increasing the number of international applicants. It would enable the recruiters to monitor the applications for these positions carefully, identify the necessary research and analysis skills needed, and screen resumes for these critical skills. Recruiters could quickly view the number of applicants and determine when additional recruiting efforts are required to meet the...
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...company’s field service personnel and how this would affect the business in three main areas. In particular we want to investigate the use of mobile tablets to improve the efficiency of the field service call. Can our existing process be improved upon? We want to investigate the use of mobile tablets to improve the accuracy and effectiveness of each repair. Because sometimes a field technician may be required to make multiple trips to a customer location to finish a repair we want to see if these multiple trips can be minimized. Finally, we want to investigate how, if adopted, the use of mobile tablets will facilitate the lowering of day to day operational expenses. The following report outlines those findings. Introduction As partner in the Home and Office Computer repair business that utilizes after-sales support contracts from major PC vendors I have been tasked with investigating the use of mobile technologies for field service. Specifically the use of mobile technology with tablet pc’s that the firm can take advantage of and how this technology would best serve the technician in the field. It is expected that tablet pc mobile technology will improve the field service in three primary areas. First, we are looking to improve efficiency and lower the mean time to repair. This means that the company would like to get to the repair job quicker, make the repair in a timelier manner and therefore be able to schedule more repairs during the work day. How can we use mobile...
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...Strategy Map – DEPARTMENT – Funds Department The following illustration depicts the strategy map of the DEPARTMENT – Funds (R&S) Department. The business unit, reports under the Financial and Distribution Services Division of DEPARTMENT. The key responsibilities of the Funds Department is to facilitate the collection of sales amounts due from Travel Agents, and settling of the funds due to Airlines, this process is done through the Hinge Bank Account while ensuring the funds of the Airlines are safeguarded against any risk. The business unit is comprised of a Central Team in XXXX, managing the coordination and development of the process, combined with a Regional Team responsible for execution of the daily operations. The development of the strategy map, allows the Funds department to address the following areas: ➢ Identification and Alignment of the Funds objectives with the “DEPARTMENT Strategic House” and Vision. ➢ Communication Tool to allow the stakeholders to understand the key areas the department are focusing on. ➢ Identifying the cause and effects of implementing certain processes and strategies, and how this would contribute to driving the organizational objectives. [pic] [pic] Learning and Growth Perspective People, Performance & Development: ➢ One of the key objectives of DEPARTMENT is to deliver its mission, by making the organization a great place to work through living and upholding its values on an everyday...
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...” ◦ European Committee for Standardization: “FM is the integration of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness of its primary activities.” /CEN/TC 348 ◦ Prof. Bev Nutt: “The primary function of FM is resource management, at a strategic and operational level of support1.” 1: “Four Competing Futures for FM” (2000) by Prof. Bev Nut, Facilities, Volume 18, Number 3-4, pp 124 - 132 ”Defence” mode ◦ Preserve ◦ Maintain ◦ Reduce risks ◦ Cut costs ”Attack” mode ◦ Proactive ◦ Create opportunities ◦ Add value ◦ Be flexible Hardy Nilsson – Swedish national coach has two strategies in ice hockey: 1. ”Never lose” – excell at defense, benefit from mistakes by the ’enemy’ 2. ”Always win”- be proactive & creative Current practice ◦ Property consolidation ◦ Downsizing ◦ Cost cutting ◦ Disinvesting ◦ Disposal Short term advantages for investors and shareholders Balance sheet improvements Potential to damage the operation it aims to support in the long run Future potential ◦ Long term FM operation in focus ◦ Design and construction phase only a means to an end ◦ Operational FM brief rather than a part of the design project brief ◦ Focus on the usability rather than asset value PFI / PPP All Services contracts PFI Ownership + services Outsourcing combined...
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