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Petroleum Retailing

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Proceedings of the 2010 International Conference on Industrial Engineering and Operations Management Dhaka, Bangladesh, January 9 – 10, 2010

Management of Supply Chain in Petroleum Corporations in India
Surajit Roy LPG Operations, Indian Oil Corporation Ltd. Mumbai 400053, India R. S. Dhalla Microbiological Consultants Mumbai 400007, India Abstract
Supply chain initiatives have become a critical part of firms operations. Success is increasingly being dictated by how well a company can control its supply base and mitigate supply bottlenecks and liabilities. This paper used inductive and qualitative approaches to explore the salient factors that simultaneously enhance the “greening the supply chain” as well as maximizing the customer reach while maintaining the efficiency of the supply chain system of petroleum companies. The key indicators identified were environmental policies, supplier policies, sustainability, market orientation and commitment to human capital and diversity. A survey was conducted with key informants across many divisions of the LPG segment to investigate how well these environmental and customer reach in the supply chain are in synchronized with the top management’s commitment towards environmental responsiveness and maximizing customer orientation. The responses to the survey were statistically analyzed and a relationship model was constructed with Market orientation as the dependent variable and independent variables as: environmental policies, supplier policies, commitment to human capital and diversity, sustainability and market orientation. The paper proposes to measure the performance of the corporation with respect to greening the supply chain, maximizing the reach of consumers and operational efficiency with a view of re-engineering the existing supply chain of LPG cylinders in India.

Keywords
Greening the supply chain, Customer

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