...became fraught with all kinds of problems that needed to be addressed. Computer system vendors needed to be able to support the critical needs of a growing and evolving market place that supported the data processing needs of organizations in all fields of human endeavor1. So an innovation comes up – database and DBMS - as a remedy to these huge crises. A database is a collection of related files that are usually integrated, linked or cross-referenced to one another. The advantage of a database is that data and records contained in different files can be easily organized and retrieved using specialized database management software called a database management system (DBMS) or database manager. A database management system is a set of software programs that allows users to create, edit and update data in database files, and store and retrieve data from those database files all using a DBMS2. It consists of a combination of pre-written software programs controlling the following functions of a database: Storage; Organization; Management; Update; and Retrieval of data. A DBMS is categorized according to the data types and structures in use. It accepts and processes data requests from an application program, and responds by instructing the operating system to access and transfer the relevant data. With a DBMS in use, it is easier for an organization to make alterations to their information system as requirements undergo changes, as additional data categories can be integrated...
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...training for the new point-of-sale system at Wal-mart Inc In January of 2011 my team and I were tasked with the deployment and implementations as well as setting up the training and support procedures for the new point of sale(POS) system at a test Wal-Mart store in Arkansas. This following plan will detail the strategies which will be employed for the accomplishment of the task and the potential problems and their consequent overcoming. The project is still in development so any of the proposals discussed here are not final and may be subject to further changes. The new point of sale system our company has designed for Wal-Mart Inc is a state of the art software solution on a new and improved hardware. It is navigates through touch and in some instances security barcodes and keys. It gives the users full control over the transaction process – from editing items in mid sale to immediate transaction reversal or refund. The POS system is also completely suited for the new Radio frequency identification (RFID) requirements set by Wal-Mart Inc. The user interface has been streamlined and contextualized for improved speed and intuitive navigation. It has the capability of tracking commission based sales and it can be synchronized with a handheld near-field communication password manager for quick and easy log-on. Only the expected commands are accessible any given point and an expanded set is available to managers and supervisors. However easier to use the new system is, it will still...
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...Literature Review on Point Of Sales Introduction The point of sale system is also known by POS or point of service. The point of sale is a (point in which the products are provided to a customer. And customer make payment of these products) process when products are provided to a customer, and payment of these products is received. Although the point of sale system is vary in different situation, but the final outcome of the system remain the same. (Malcolm Tatum, 2010) Point of sale (POS) is a type of software that a store uses to calculate their sales record and operate the cash drawer; it’s a computerized cash drawer. POS system calculates the prices of products and also calculates the change. Whenever any sale process is being done the POS system updates the inventory database. At minimum, POS should be able to handle sales and manage your inventory database. (Jane Harmon, 2010) Point of sales system usually found in supermarkets. The point of sale system contains a checkout counter, bar code generator and scanner, and a cash drawer. Each time whenever any product is scanned the system counts the product price, till all the items are scanned that are selected by the customer, after that system calculate the total cost of all the products that the customer would like to purchase. When customer pays cashier put the amount of money into the system. System calculates the balance that should be returned to the customer. When the payment is done, point of sale system will generate...
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...fallen from 12% in year 1999-2000 to 0.5% in year 2003-2004 Sales closure rates were falling High sales rep attrition rate Issues in current system Territory issues • Changing demographics made some territories more lucrative than others Remote monitoring and control • • • • Absence of a formal database of the sales rep Instances of two EuroChamps ended up calling same customers Difficult for senior managers to monitor sales activities of sales rep Senior sales rep used their contacts to gain access to referrals and sales lead Training Issues • EuroChamps focused on completing demos – missed prospect’s visible cues, and hence an easy sale • Reason could be lack of proper training - Art of responding to customer objections neglected in EuroChamps Training • Demo equipments were damaged or not cleaned Compensation plan issues • Compensation plan didn’t reflect the efforts that sales rep made in trying to close deals “Bettering the best” – Comparison Existing system New system Compensation plan didn’t reflect the efforts Broke larger targets into smaller parts which reflected the efforts Eg. A door knock earned 5 points, a demo 100 etc Remote monitoring and control issues Computerized reporting systems New activity forms were introduced Training issues Territory issues Point based system created a better understanding of important aspects of a sale Not adequately addressed Not adequately addressed ...
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...Kudler Fine Foods Service Request SR-kf-013 BSA375 Business Systems Development Abstract Kudler Fine Foods, an upscale specialty gourmet foods shop with three locations (La Jolla, Del Mar and Encinitas), has an expressed interest in the development of a Frequent Shopper Program to enable enhanced information management by tracking customer-purchasing practices. The information collected regarding customer purchase behaviors through the Frequent Shopper Program will improve the quality of Kudler Fine Foods’ product lines and reduce the quantities of perishables discarded. To increase revenue and customer loyalty, and as an alternative to providing discounts, Kudler Fine Foods has partnered with a loyalty points program to offer incentives for customer loyalty in the form of high-end rewards for shopping at Kudler Fine Foods. Customers will earn points with every purchase, redeemable for high-value gift items such as first-class airline upgrades, and other specialty items (Apollo Group, Inc., 2007). Facilitating this effort will require systems planning and selection as well as current and proposed systems analysis and design, in conjunction with systems implementation and integration, training, operations, and maintenance. Kudler Fine Foods Service Request SR-kf-013 Initiatives Outline Kathy Kudler, the founder of Kudler Fine Foods, opened her first gourmet food shop in 2003. Since that time, two additional stores have opened, and other locations in Carlsbad...
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...Kudler Fine Foods Service Request SR-kf-013 BSA375 Business Systems Development Abstract Kudler Fine Foods, an upscale specialty gourmet foods shop with three locations (La Jolla, Del Mar and Encinitas), has an expressed interest in the development of a Frequent Shopper Program to enable enhanced information management by tracking customer-purchasing practices. The information collected regarding customer purchase behaviors through the Frequent Shopper Program will improve the quality of Kudler Fine Foods’ product lines and reduce the quantities of perishables discarded. To increase revenue and customer loyalty, and as an alternative to providing discounts, Kudler Fine Foods has partnered with a loyalty points program to offer incentives for customer loyalty in the form of high-end rewards for shopping at Kudler Fine Foods. Customers will earn points with every purchase, redeemable for high-value gift items such as first-class airline upgrades, and other specialty items (Apollo Group, Inc., 2007). Facilitating this effort will require systems planning and selection as well as current and proposed systems analysis and design, in conjunction with systems implementation and integration, training, operations, and maintenance. Kudler Fine Foods Service Request SR-kf-013 Initiatives Outline Kathy Kudler, the founder of Kudler Fine Foods, opened her first gourmet food shop in 2003. Since that time, two additional stores have opened, and other locations in Carlsbad...
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...loyalty, and maximize profitability of KFF’s consumers. Providing a loyalty points system to offer incentives for customer loyalty can be an effective way to collect valuable customer data including future purchasing needs Scope The scope of the project itself will include developing methods to track and analyze customer purchases, collect customer information, reward customers for their loyalty to Kudler, as well as determine a process to base inventory decisions on customer purchase data. These types of systems are very common in most grocery store chains around the world offering discounts on in store products, however KFF is determined to cater to the demographic of their shoppers by taking this program a step further. The system specific to KFF needs, includes a reward points system designed to provide the customer exclusive offers on both in store products and with third party partners. This system will be designed to store customer data while providing reward points to be used for purchases both in-store and with third party partners. Reward points will be redeemable for fine foods, first class airline upgrades, high end gifts, and other items and bonuses of that nature. Points will be rewarded in increments based on money spent on purchases within the store in which the customer provides a reward card or number to reference (phone #) during checkout process. Since this system will be...
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...important than products. For a retailer, a Point of Sale system is important in gathering and applying information effectively. A simple cash register cannot gather or utilize information effectively enough (Vazov, 2010). According to Smith (2003), a Point of Sale (POS) system is a system for managing the sales of retail goods. The term is used to refer to the software and hardware associated with checkout stands, and all of the bundled features which are included. Most retailers use a POS system at their checkout stands or counters, and several major manufacturers offer POS systems designed for various types of businesses, ranging from grocery stores to clothing boutiques. In the retail trade, the “point of sale” is the moment when a customer walks up to a counter with goods and prepares to purchase them. During this point of sale, a POS system is extremely useful to register the purchase, keep track of inventory, purchase details such as time and date, and input all this data into a database which then can be used for generating reports. In any kind of business, most defiantly a POS system is required. This is because POS systems make the whole process of check out a lot easier. Owners will always have use of such equipment in their business. The importance of such equipment in retail is indispensable. There are many benefits to the POS systems. It lets owners maintain an inventory. All the items are categorized in the computer. POS systems are necessary part of most businesses...
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...will implement changes to the company’s infrastructure and overall networking capabilities to create a shopping program for our dedicated customers. A system analysis team has been created to meet this challenge led by Daniel W. Burgess, Vice President of Operations, Richard Rives, Director of Information Technology, Darrell Crosson, Director of Human Resources, Warren Johnson, IT Specialist, and Antoin Jenkins, Program Coordinator. The goal of the project is to provide our customers with the best processing methodology to complete error free transactions; generate feedback from users; and address any issues from customers by upgrading our customer service operations. The scope of the Frequent Flyer Program (Service Request Form, SR-kf-013) will entail low-level processes that focus on the business aspects of our IT department and the processes that involve a RAD (Rapid Application Development) system. The program will be able to operate on a global scale with operations in Asia, China, Japan, and South America. Upgrades to our systems will represent different approaches that streamline and improve the system and design processes identified from different perspectives that affect the overall operations of our company. The scope of the project will also include several requirements that affect the design of the system specifically “project requirements and “process requirements”. The “project requirements” will describe the characteristics of the program. The requirements...
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...St. Rita’s College of Balingasag Balingasag, Misamis Oriental St. Rita’s College of Balingasag Point of Sales System An Undergraduate Thesis Presented to the Faculty of College in Information Technology, St. Rita’s College of Balingasag Balingasag, Misamis Oriental In Partial Fulfillment for Capstone Project – 1 of the Requirement for Bachelor of Science in Information Technology John Rigor Ochigue Jake Jesus Llido Shina Cabactulan Jovy Llanita Jonalyn Acierto March 20, 2014 Chapter 1 Introduction 1.1 Background and Rationale Pantry is one of the important and useful places in Saint Rita’s College of Balingasag, where the students, faculties, teachers, non-teaching personnel and parents who buy snacks, foods, drinks and especially the school supplies. Pantry is placed between from the Religious Virgin Mary (RVM) convent and HRM laboratory before. The processes of deliveries of snacks are weekly and recorded manually. Soft drinks are delivered in every two weeks and it is separately recorded manually. The school supplies are delivered monthly that is separated from snacks and soft drinks all of them are recorded manually. Recipes or ingredients for the lunch meal are bought outside from the campus and it is daily recorded manually. All files are separately recorded for them to easily find the files. The inventory of the SRCB Pantry is daily recorded and remitted. All the total credits and expenses are also listed in the...
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...Forbes Ltd. Managing the Selling Effort (A) - Notes 1. Should Goklaney roll out the new “Bettering the Best” program through the entire sales organization? What changes would you recommend (if any) to the current plan? Why? What risks do you see? 2. Define the role of the EuroChamp. What are the sales tasks that the firm wants the EuroChamp to undertake? 3. What are the qualities of a good EuroChamp? Compare and contrast the EuroChamp with other examples of sales representatives. 4. Explain the reasons for the sales process failures that Goklaney observed in the field. What are the reasons for the current situation? 5. Do you agree with the firm’s current approach to compensation? How does the new program change this approach? 6. Assess the other aspects of the sales management practices at Eureka Forbes Ltd. What changes would you recommend (if any) to the firm’s approach to recruitment, training, supervision, evaluation, and compensation? Important Facts of the Case 1. Eureka Forbes Ltd. (EFL), a joint venture between Forbes Group and Electrolux formed in 1982, is the leading company in India in consumer durable products like vacuum cleaner and water purifier. 2. Over the years, EFL has effectively utilized the direct selling approach by setting up the largest field sales force in Asia comprising of 5,000+ sales representatives called ‘Eurochamps’ for its two main products, EuroClean vacuum cleaner and AquaGuard water purifier. The image of a Eurochamp...
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...Cashier-Check-in/Check-out and Inventory System II. Specific Topic Point of Sale System in Business using LCD touch-screen monitor III. Specifics of Research A. Introduction POS or PoS, an abbreviation for Point of Sale, is a system for managing the sales of retail goods. This is a computerized network operated by a main computer and linked to several checkout terminals. The term POS use to refer to the software and hardware associated with checkout stands, and all of the bundled features which are included in one. This was truly revolutionized the business industry and made huge advancements from the mechanical cash registers for the first half of the 20th century and revolutionized into electrical and more sophisticated, powerful and user-friendly computer networks in commercial usage. Running business is a process. There are many things to consider in a business; analyzing data, monitoring products, adjust purchasing levels accordingly and maintaining sales history are the day-by-day works that must be handled as one. Deciding to have a system is the best decision that once business is made especially at today's world of industry. POS Systems drastically cut down total operating costs and mistakes due to human error. Just imagine how much longer the business process would take if no such solutions existed. The time and effort of the business heavily impacts the overall quantity & quality of the daily sales. Best-in-class customer service is no longer...
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...Introduction Kudler Fine Foods is a local upscale specialty food store located in the San Diego metropolitan area. We have three locations (La Jolla, Del Mar and Encinitas). Each store has approximately 8,000 square feet of retail space located in a fashionable shopping center. We have the very best domestic and imported fare at every location. FSP Project Scope The scope of the FSP project includes all: * Hardware * Software * Infrastructure * Network Components * Documentation * Training Frequent Shopper Project Stakeholders The Project Management Institute’s (PMI®) Guide to the Project Management Body of Knowledge (PMBOK Guide®) expands this definition to include anyone who, “… is actively involved in the project, or whose interests may be positively or negatively affected by execution or completion of the project.” A logical first step to identifying project stakeholders is to look at possible stakeholder groups. In general, these can be sorted into three levels: Level 1 - Stakeholders within the project organization: Senior Management, Sponsor, Customer, Users The level one stakeholder defines the need and requirements for the project, and controls the traditional project constraints of cost, time, and scope (the “triple constraints”). This includes the organization senior management, the sponsor, and possibly others who, by their position, may influence the project. Senior managers approve and contribute resources to the project...
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...Frequent Shopper Program System Kathy Kudler, President of Kudler Fine Foods wants to put in place a program to let existing customers know they are valuable to the store and persuade them to shop with greater frequency. The customer-buying model will help Kudler improve its practices and assistance to please their appreciated customers. Cost is not a main concern for Kudler customers; these customers are interested in high quality and specialized goods. Therefore, Kudler has requested a Frequent Shopper Program System with a “loyalty points program to provide customers with points that they redeem for high-end gift items, airline first-class upgrades, or other specialty foods” (ecampus.phoenix.edu, 2011). The Frequent Shopper Program System for Kudler Fine Foods will track purchase behavior of individual customers and provide high value incentives by installing a customer loyalty points program. “Point of Sale Software” (camcommerce.com, n.d.) “Retail STAR Point of Sale (POS) software provides a solution for customer tracking, managing inventory, and selling inventory via sales orders or point-of-sale transactions” (camcommerce.com, n.d.). The software program has a CRM (Customer Relationship Management) module built into Retail STAR. Retail STAR Point of Sale Software can computerize all of Kudler’s sales data and provide executive management with a balance sheet and profit and loss statement at the end of each sale day. Retail STAR will track all the vital information...
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...Reynolds, sales director of I.M.A.G.E.U.S., a manufacturer of office copiers based in Paris, France, was in his New York city office where he was defending not only the dollar expenditures of certain line items in his budget but the presence of the line items themselves as well as some of his policies, it was September 2000, and Marie-Christine Bertheline, assistant budget director of I.M.A.G.E. international, was working with Reynolds to draw up the 2001 U.S. sales budget. Company Background: * Manufacturer of office copiers based in France * Commenced export operation to United States in 1991. * Estimated 6% dollar market share in 2000. * Major strength in smaller models * L Image was valued for its speed, definition, high speed output and elegant styling. * It has advanced imaging technology. * It’s an aggressive sales organization. * It has good reputation with customers and service quality. * Manufacturing machines that win award for elegance, simplicity and functionality. * It has advanced imaging technology. Questions and Answers * Which of Reynolds idea and practice are fluff and which have substance? The fluff part is performance evaluation of work force. There was no formal performance appraisal, no submission of reports, no quotas, no point based evaluation. The substance part is: Sales representative between the ages of 28-40 and had experience in sale force. Good training and refresher courses to sales force and...
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