...business we must strive to do as Christ would have us to do. We should have a higher standard when it comes to having proper etiquette in business; in my research I will attempt to convey the top ten blunders of business etiquette. People may ask well what blunders are. Blunders are simply mistakes or things that should not be done. All businesses have a set of ethical codes of business; no matter how large or small the business, proper etiquette counts as well as manners. As a Christian in customer service it is my job to make sure that I deliver outstanding service to our clients, by exceeding their expectations. I have been on both sides as the consumer as well as the representative of the business and I have had all these common blunders occur in my work as well me being the customer. The first common blunder is No multitasking while talking; this is a very big issue in a business where you have to have face to face contact with a potential client; emailing, texting, or answer unimportant calls while doing business with someone face to face. Texting and emailing unless it its business related should not be done at all while working, this type of disasters can cause serious miss communication between both client and business. How often do you see a person harm themselves as well others while texting someone; now with the new capabilities of today we can even email via phone that is even more of a distraction. The second common blunder is related to blunder 1 multitasking; however...
Words: 2677 - Pages: 11
...purpose of this policy is to ensure the proper use of company’s email system and to make all employees aware of what the company deems as acceptable and unacceptable use of its email system. The company reserves the right to amend this policy at its discretion. In case of amendments, users will be informed appropriately. The policies are outlined below. The company considers email as an important means of communication and recognizes the importance of proper email content and speedy replies in conveying a professional image and delivering good customer service. Therefore the company wishes users to adhere to the following guidelines: • Writing emails: o Write well-structured emails and use short, descriptive subjects. o Email style is informal. This means that sentences can be short and to the point. You can start your e-mail with ‘Hi’, or ‘Dear’, and the name of the person. Messages can be ended with ‘Best Regards’. The use of Internet abbreviations and characters such as smileys however, is not encouraged. o Signatures must include your name, job title and company name. A disclaimer will be added underneath your signature. o Use the spell checker before you send out an email. o Do not send unnecessary attachments. Compress attachments larger than 200K before sending them. o Do not write emails in capitals. o Do not use cc: or bcc: fields unless the cc: or bcc:...
Words: 1021 - Pages: 5
...Knowing and using proper business etiquette is very important, because it can get you one step closer to your dream job or your dream client.Implementing proper etiquette and protocol skills into everyday life should be habit for everyone. After all, a person who displays proper etiquette not only feels good about himself, he also makes those around him feel important and respected. 1. Phone call Proper business phone etiquette can make a positive impression on your callers. It will help you and your employees create a business phone culture in your company that your customers and business associates will enjoy using. If your company does not require a scripted greeting, answer the phone with your name. Your caller may tell you his or her name after you provide yours. Or, the caller may start telling you the purpose of the call. If your caller does not provide his or her name in the first few sentences, ask for it. Knowing the caller’s name is important because it makes callers feel they are respected. 2. Email Right now, more and more companies have realized how important their email communications are. However, many companies send email replies late or not at all, or send replies that do not actually answer the questions you asked. Here are some tips that can make your company has the excellent email communication skills. An email reply must answer all questions, and pre-empt further questions – If you do not answer all the questions in the original email, you will receive...
Words: 1038 - Pages: 5
...also known as email or memos. Emails and memos are the most widely used type of written communication (Roebuck & McKenney, 2006). The difference between an email and a memo is that memos are used for communication within an organization (Roebuck & McKenney, 2006). Emails should include salutations and closings since they are used to communicate outside of an organization. Emails and memos are used to request information, reinforce agreements, clarify previous messages, or deliver short reports about daily problems (Roebuck & McKenney, 2006). A business to business message should follow the communication process. It includes a description of the purpose, sender, receiver, message, environment, technology, noise, and feedback. Characteristics of an email or memo should have a clear subject line, conversational tone, proper organization of the message, conciseness, signposting, and care taken in expressing emotion (Roebuck & McKenney, 2006). The purpose of writing the email should be clear. The subject line tells the recipient the purpose of the message (Roebuck & McKenney, 2006). It can be the most important part of the message because it may determine if an individual will open the email or not (Roebuck & McKenney, 2006). The message should be read aloud to see if the writer speaks the way the email has been written. The email should discuss only one issue and should avoid wordiness and passive writing (Roebuck & McKenney, 2006). To make the email easy to read...
Words: 1503 - Pages: 7
...Week Four- Netiquette Article Response Technology has evolved at lighting speed in the last 20 years. Companies have moved past sending manila interoffice mail envelopes to using company designed electronic mail systems to communicate with its employees. Additionally, the invention of smart phones allow us to have the internet at our fingertips. More and more universities offer online classes for distance learners. In the healthcare industry, many hospitals are using paperless charting systems to chart on patient records and doctor offices are also using paperless patient record systems as well. Also, many companies have developed their own intranet pages for employee use within their organizations. Since companies are capitalizing on the technological advancements, they also must be educated on the proper way to use these tools effectively. Netiquette is the term used describe the proper and polite way to behave while using an electronic device or engaging in communication or activities online (Brusco, 2011). Netiquette outlines rules that help people who use the internet and other technology, such as electronic mail delivery systems. Netiquette is not only confined to using emails. Netiquette also carries over into how we use our cell phones in public as well. Some of the ways suggested are being mindful of businesses that discourage cell phone usage while providing a service and monitoring the volume during phone calls (Brusco, 2011). The articles this week reflect...
Words: 511 - Pages: 3
...and customers is necessary to ensure processes and procedures are being followed. Proper, effective communication is the foundation for a strong and successful supply chain which increases the company revenue. There are a number of methods for communicating which include, but are not limited to; email, telephone, text messaging, face-to-face meetings, and virtual meetings. This paper examines effective use of the communication practices in the supply chain field. It will further cover technology’s contribution to the supply chain field as well as the importance of tailoring your message to your intended audience. Information was gathered from multiple online journal articles, the textbook Business Communication: Process and Product, and two personal interviews from key members of the supply chain at Boyne Resorts. Introduction There are many different ways communication can be done in the workplace and each medium of communication has its own role, all being equally important. Supply chain managers utilize email, face-to-face meetings, virtual meetings, phone calls and text messages to remain in contact with the flow of goods and services. Some of these forms are used more often than others but you must understand how and when to use them to be an effective manager. No matter what form of communication you use, it is crucial to remain professional and positive. Your tone and the language you use can easily be misinterpreted. Since technology is always evolving, many supply chains...
Words: 1935 - Pages: 8
...Version Write a procedural email to employees reminding them of key components of a company policy on acceptable use of email and text messaging. The policy should address security issues, privacy issues, and company monitoring of messages. Consider policies on appropriate message content, the consequences for using company equipment to send harassing messages, and a policy on the use of company system for sending personal email messages. The message should take the “form” of an email; however, you will submit your assignment to the online course shell. For the procedural message, you must: Follow proper format. * Use a descriptive title or heading * Use bullets as needed to emphasize key points * Include appropriate greeting and salutation Have the following content: 1. Introduce the main idea of the message in a concise, informative manner. 2. Itemize and explain three (3) to five (5) key points with details. 3. Provide information about where and to whom questions should be directed. 4. Use effective language and English usage. * Begin statements with action verbs * Use correct grammar, punctuation, mechanics * Avoid spelling errors Your assignment must: * Be typed, single spaced, using Times New Roman font (size 12). Check with your professor for any additional instructions. Submitting your assignment: * Submit your assignment through the online course shell. * You do not need to email your assignment to your instructor...
Words: 377 - Pages: 2
...Products (2010) Indians are not particularly renowned for their punctuality; they are perceived as laid back people who only watch the clock when it’s close to quitting time. When it comes to Americans they seem to live by “if it wasn’t documented, it never happened.” That means they feel the need to document most things on paper. Americans also use a lot of emails and text. This is very different in India because they don’t keep proper records. They also don’t usually know how to use proper email etiquette. However, they are very good at picking up any new technique. Numerous American companies push for large corporate meetings. Americans express their feelings and opinions much more freely than Indians. Indians are not used to much public speaking, but that is done frequently in America. Indians usually are more apt to express opinions in smaller groups than in large ones like it is done in America. Coca Cola should be concerned when doing business in India because they have expirations on products during the processing period. Indians aren’t as good at keeping to deadlines. This could cause huge losses of product for the company. Coca Cola has a deadline goal for increasing profits currently set in place for 2020 and with differences in cultures when it goes to the value of time, it could hurt their goal deadlines. Fox Business (2012) states that Coca Cola plans to...
Words: 668 - Pages: 3
...ACC 260 Week 2 The Enron and WorldCom Scandals Material A+Grade Get Tutorial by Clicking on the link below or Copy Paste Link in Your Browser https://hwguiders.com/downloads/acc-260-week-2-the-enron-and-worldcom-scandals/ For More Courses and Exams use this form ( http://hwguiders.com/contact-us/ ) Feel Free to Search your Class through Our Product Categories or From Our Search Bar (http://hwguiders.com/ ) Assignment: The Enron and WorldCom Scandals • Resource: Business & Professional Ethics • Due Date: Day 7 [Individual forum] • Review the accounts of the Enron and WorldCom scandals in Ch. 2 of the text: o Enron’s Questionable Transactions on pp. 96-107 o WorldCom: The Final Catalyst on pp. 114-118 • Answer the following questions using complete sentences: o Enron: 1, 3, 5, 6, and 9 on pp. 106-107 o WorldCom: 1, 3, 4, and 5 on p. 118 • Post your answers as an attachment. Clearly label the case and question number for each of your responses. Enron questions 1, 3, 5, 6, and 9 1. Which segment of its operations got Enron into difficulties? The first thing that got them into trouble was the fact that Kopper was appointed to Fastow and he was an employee of Enron. I do not believe that he had the best interest involved. Another thing was that over 11 million was suppose to be invested and it never was. I believe that this was the start of the problems! Another thing was the fact that Enron was incorrectly booking revenue for services that was...
Words: 7275 - Pages: 30
...membership in a legally protected class (race, sex, age, disability, etc.) * Retaliation: An employee can also be protected from an adverse employment action if the employee engages in protected activity (whistleblowing, opposing unlawful discrimination practices, etc.) Common law has also created exceptions to employment-at-will. Courts in some states have set limitations by grounds of contract law. Those two approaches include: * “Imply a promise of good faith and fair dealing in the contract of the employment.” * To contractual terms from a handbook, policy statement, or behavior. (Halbert & Ingulli, 2012). Only a few states use the first approach, and while most states recognize the second approach, employers are more unlikely to make any implied promises that might go against the at-will rule. Instead, companies will more than likely to promise the opposite. The following scenarios will discuss at-will in more depth as well as ethics that may be used....
Words: 1530 - Pages: 7
...security numbers), personal home addresses and phone numbers, or other personal information will be kept from employees that do not have the permissions to see this. This should be implemented on all of the managed networks/domains. Richman Investments should use the Access control feature. Using access control will restrict access to network resources and would require the user to have rights/privileges to the information. Used alongside the first feature, this gives the users proper permissions to information and this will help keep users out that don’t need or have access to those sections. Finally, would be to use the Receipt feature. This will help ensure the user that the item they are emailing is getting to the proper user and destination. The user sending the email will receive a receipt stating that the person has received the email. This helps the sender knows that the user got their email and not someone else. It should also be set up once the email is opened, depending on the content of the email; a second conformation receipt is sent stating a time stamp of exactly when the email was read. All emails should include a digital signature so that users know that it came from someone in the company. Many work better when combined with other security features. Once the groundwork has been laid, Richman Investments should decide if there are any other functions needed to add on as their policies become more...
Words: 285 - Pages: 2
...equality, and unbiased procedures. Managers have to express an honest attempt to rectify the worker’s performance or the additional problems that led to firing the employer. “Because we have at will employment” it shall not be exercised as grounds to terminate a worker (Heathfield, n.d.). As the manager, I must analyze the employment-at-will doctrine and determine what, if any, exceptions and liabilities exist before taking any action in regards to the following scenarios: 1. John posted a rant on his Facebook page in which he criticized the company’s most important customer. John can legally be fired from the company because crucial information about the customer should not have been disclosed on social media. Disrespect towards clients or a colleague is not acceptable. John’s ranting on social media may have upset the customer and could have caused the company to lose a valuable client. John will receive a written warning in regards to the inappropriate behavior. In order to...
Words: 1672 - Pages: 7
...Email To: All employees and vendors From: Stephanie Gates, CEO of Fun Stocks Date: 10/15/11 Common practices for security issues while use company systems This is a reminder of what is expected of all employees when using company systems. Emails can be monitored without prior notification if company deems this necessary. If there is evidence that you are not adhering to the guidelines set out in this policy, the company reserves the right to take disciplinary action, including termination and/or legal action. Company allows the reasonable use of email for personal use if certain guidelines. * Do not send unsolicited email messages; forge or attempt to forge email messages * Do not send email messages using another person’s email account. * It is strictly prohibited to send or forward emails containing defamatory, offensive, racist or obscene remarks. If you receive an e-mail of this nature, you must promptly notify your supervisor * Do not send mass mailings * All messages distributed via the company’s email system, even personal emails, are company’s property * Secure the information by including it in a Microsoft word/ excel file and protecting it with a password * Maintain proper business continuity and security procedures, including information systems, networks, resources, and business processes * Report any suspected or actual breach of these policies, including the Company’s privacy policies and information...
Words: 322 - Pages: 2
...Advantages and Disadvantages of International Business Email Dixie Snyder Colorado Technical University August 31, 2015 Email is an effective and convenient means for business communications internally as well as externally however, with the limitless possibilities and ever expanding global reach this comes some disadvantages. The advantages are; The speed of which information can be sent from one person to one or more persons. Email reduces geographic barriers that previously would of took days, weeks or months to receive. With the speed of information being transferred from one or more persons, efficiency leads to higher productivity. Filing and recalling dialogue that has transpired is easy to filter, recalling proposals from others outside of your organization can be quickly done and avoiding the time it would of took to go through reams of papers. Prioritizing email based off subject lines increase the user’s productivity at a glance by determining as to whom the correspondence is from and what it relates too. With traditional methods such as mail it took time to arrive, open, sort and file. Marketing information can now reach a wider audience which would benefit from the use of products. Expenses are reduced due to the use of email, cost savings are seen in a reduction of postage by utilizing free web based services such as Gmail, Yahoo, Hotmail etc. General postage prior to email could of ran hundreds of dollars a month while internet does incur cost...
Words: 682 - Pages: 3
...To: From: Subject: Acceptable Email and Internet usage policy. Good Afternoon Staff, Management at Voogi realizes that emails are an important means of communication and recognizes the importance of proper email content working in a professional environment and delivering good customer service. Users should take the same care in writing an email as well as producing any other form of communication. Please adhere to the following guidelines. The Internet Usage Policy applies to all employees who are employed by the Voogi clothing company and who have access to computers and the Internet to be used in the performance of their work. Emails sent through the company email system should not contain content that is deemed to be offensive. * Any email content that can discriminate against is prohibited along with the use of vulgar or harassing language and images. * Management and other authorized staff have the right to access any material in your email or on your computer at any time. Company employees are expected to use the Internet responsibly and productively. * Under no condition may any computers that are owned by the company or other electronic equipment, (including devices owned by the employee), be used on company time, be used for non-business-related Internet sites. Job-related activities include research and educational tasks that may be found on the Internet that would help in an employee's role are permitted. * All Internet data...
Words: 384 - Pages: 2
