...COLLEGE STUDENT SATISFACTION SURVEY Please answer the following questions about $!our educational facility!$. Q. Year What year of school are you in? () Freshman () Sophomore () Junior () Senior () Graduate student Q. LivingSituation Do you live… () Off campus with family () Off campus independently () On campus () Other (specify)___________ Q. Status What is your enrollment status? () Full-time () Part-time () Other (specify)___________ Q. EducationSatisfaction Please rate your satisfaction with the quality of education at $!our educational facility!$. () Excellent () Good () Fair () Poor () Very poor () Don’t know Q. ValueSatisfaction Please rate your satisfaction with the value of education at $!our educational facility!$. () Excellent () Good () Fair () Poor () Very poor () Don’t know Q. PreparationSatisfaction Please rate your education at $!our educational facility!$ on preparing you for the workforce. () Excellent () Good () Fair () Poor () Very poor () Don’t know Q. QualityComparedToOthers Overall, how does quality of education at $!our educational facility!$ compare to that of similar facilities? Is our quality... () Much better () Somewhat better () About the same () Somewhat worse () Much worse () Don’t know Q. ValueComparedToOthers Overall, how does value of education at $!our educational facility!$ compare to that of similar facilities? Is our educational value... () Much better () Somewhat better ...
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...Caring for Populations: Milestone1: Community Windshield Survey Form Directions: Please refer to the Milestone 1: Community Windshield Survey Guidelines and grading rubric found in Doc Sharing for specific instructions in order to complete the information below. This assignment is worth 150 points. Type your name above and your answers below directly on this form. Click Save as and save the file with the assignment name and your last name (e.g., “NR443 Windshield Survey Form_Smith”). When you are finished, submit the form to the Week 2 Caring for Populations: Windshield Survey Dropbox by the deadline indicated in your guidelines. Your Name: Date: 7/16/2014 Your Instructor’s Name: Amy Minnick Criteria | Your response | 1. Community introduction: Identify the community you will be using for this assignment. It should be the area where you live or the area surrounding your work setting. | The community that I have chosen is East Flatbush. East Flatbush is located in Brooklyn NY. East Flatbush is a middle class residential neighborhood. ‘After World War II, immigrant Jews and Italians used to live in this area, then in the 1960’s many African American started to move in. Most recently the area has seen many West Indian immigrants such as Haitians, Jamaicans, Trinidadians, Grenadians, Panamanians and Guyanese groups coming to the area. There are three major hospitals in East Flatbush, they include: Kings County Hospital, SUNY Downstate Medical Center, and Kingsbrook Jewish...
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...Print To PDF Thank you for choosing Dell! We would appreciate your taking time to answer some questions about your recent experience with Dell's Onsite Service regarding Dispatch number: *substitute4* on Case number: *substitute5* for Dell service tag: *substitute2*. Your candid feedback about this interaction will help Dell provide world-class customer satisfaction. When you are finished answering the questions on each page, please click the 'Submit and Continue' button at the bottom of the screen. This survey should take no more than 10 minutes to complete Extremely Dissatisfied 1 2 3 1. Please rate your overall satisfaction with your recent experience with Dell's Onsite Service, using a scale where 1 is 'Extremely Dissatisfied' and 9 is 'Extremely Satisfied'. Neutral 4 5 6 Extremely Satisfied 7 8 9 1 2 3 4 5 6 7 8 9 2. Please confirm your level of satisfaction with your recent experience with Dell's Onsite Service. Overall I was satisfied Overall I was dissatisfied 3. What best describes the primary reason you were not fully satisfied with your recent experience with Dell's Onsite Service? Expected arrival time of onsite technician not clearly communicated Bad diagnosis by tech support agent Lack of updates from the onsite technician Onsite technician did not arrive on time Onsite visit was not scheduled in accordance to my warranty agreement with Dell Delayed parts delivery Quality of replacement parts Onsite technician lacks technical expertise...
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...and weaknesses of their research design are given. Case Assignment 2 Penton Media has designed a research study to determine if the reader service cards are still a sustainable form of bringing in customers. Penton Media came up with a sampling plan in order answer this research plan. Their sampling plan answered five questions and has both strengths and weaknesses. They also formulated a research design, which includes eight categories of options to answer their research question. Their research design also includes strengths and weaknesses, and these will be further examined in this paper. Sampling Plan According to Cooper and Schindler (2014), the sampling plan includes five questions. These questions include (p. 344): * What is the target population? * What are the parameters of interest? * What is the sampling frame? * What is the appropriate sampling method? * What size sample is needed? Once you have answered all these questions, you can determine the appropriate sampling design for your study. Penton Media has created their sampling plan from these questions. The target population for Penton Media’s study is the people who read their business magazines. Their subscribers consist of 1.7 mission people in the US, so they originally tested out the survey via phone with a small selection of subscribers. They then...
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...Quality Improvement Plan Part II This paper attempts to explain some areas of potential improvement for the Veteran Affairs (VA) organization in a surgical department. Describe the data that needs to be collected and the tools to be use. Also, it will be identified and compared the types of information collected based on the different tools used. Presenting the Quality Improvements (QI) tools needed to accomplish the goal and describe the information obtained from it. In addition, establish how are these tools helpful for the health care organizations. Areas of Potential Improvements for the Organization The areas to be considered are; on- call Practices, preoperative personnel are assigned designated times, in addition to their regular work hours, to be available on an “on-call” basis for unplanned , urgent, emergent procedures or to provide care for patients whose procedure run past schedule time periods. Call hours may vary from four hours or more. Actual hours worked during the call period are unpredictable and can range from 30 minutes to the entire length of the call period. A large body of research exists about fatigue and sleep deprivation and their effect on performance. Research also suggest that work periods of 12 hours or more are associated with higher probability of making an error and increase in risk-taking behaviors. The Time-Out: While technologies and other innovations have advanced health care, these advancements have also led to failures in the delivery...
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...“when?” and “where?” The results of quantitative research will generally be numerical form – for example: * 35% of customers rate the new product as “attractive” * 70% of potential customers use the Internet to buy their hotel accommodation in Dorset * 3 out of 5 customers will buy a new food product after being offered a free in-store sample Quantitative methods are those which concentrate on numbers and frequencies rather than on meaning and experience. What is it? Quantitative research is a more logical approach which provides a measure of what people think from a statistical and numerical point of view. For example, if you wanted to know how many of the customers like the new car or our new customer service and how strongly (on a scale) they support it, then this will provide the company with a numerical statistic. Quantitative research can gather a large amount of data that can be easily organized and conveyed into reports for analysis. How to do it Quantitative research uses methods such as questionnaires and surveys with set questions and answers that respondents tick from a predefined selection. Answers can be measured in strengths of feeling such as ‘strongly agree’ ‘disagree’ or numbers such as scales out of 10. This form of research will help Aston Martin to gather fair opinions about their products and services. Quantitative research — including surveys and customer questionnaires — can help ASTON MARTIN to improve their products and services...
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...MARKET RESEARCH 1. Discuss the importance of attitude measurement, and describe tow different approaches to measuring people's attitudes toward a given object. There is a growing need among today's marketers to better understand their customer's attitudes and feelings toward the company's products, services, and delivery systems. Some researchers view "attitude" as a derived composite outcome of the interaction between a person's beliefs (i.e., cognitive thoughts) and expressed emotions (i.e., affective feelings) regarding those beliefs. Knowing these interactions can be helpful in predicting a person's behavior (i.e., conative action). Not all researchers accept this trilogy approach to measuring attitudes; some simply see attitudes as a global indicator of a person's feelings (i.e., affect = attitude) toward an object or behavior. No matter the approach, these is significant diagnostic value to both researchers and practitioners in understanding the different scale measurements used to capture people's belief structures versus emotional feelings versus behavior tendencies. Tell how to correctly design and text Likert, semantic differential, and behavior intention scales, and explain their strengths and weaknesses. Likert scale designs uniquely use a set of agreement/disagreement scale descriptors to capture a person's attitude toward a given object or behavior. Contrary to popular belief, a Likert scale format does not measure a person's complete attitude, only the...
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...Introduction Surveys and experiments can prove to be an extremely valuable tool that organizations can use to gain pertinent information. In order to effectively utilize these tools firms must pay careful attention to the design, methodology, and ethical issues of the experiment chosen. Among these issues are variables in conducting experiments with human subjects, design elements affecting the accuracy of the experiment, and questions of methodology. The information below addresses each of these concerns and describes how experiments can become a valuable tool for organizations to plan for the future. Question 9.4 – Ethical Problems in Conducting Experiments with Human Subjects After choosing the experimental design, the researcher must then select and assign participants for the study. According to Cooper and Schindler (2014), participants selected for an experiment should be members of the population in which the researcher wishes to make interpretations about. When choosing to conduct experiments with humans as the main subjects, researchers should be aware of various ethical concerns that may arise. When ethical problems are debated in the research design process, most people often think first about defending the rights of the participant. Whether observations are taken from an interview, survey, or an experiment, the participant has many rights that need to be protected during the research process. As discussed in the text, research must be designed in a way...
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...themes are survey methods, survey fatigue, and interpreting surveys. Data will be gathered from scholarly and unscholarly peer-reviewed journals. The articles demonstrated an application of knowledge to understand usable customer feedback. This paper will concentrate on revealing why businesses are dissatisfied with customer feedback and strategies a business can focus to improve customer feedback. We will also have a better understanding of why the customer feedback does not satisfy a company’s needs. The intent of this proposal is to show that businesses need to keep it simple when it comes to surveys. Obtaining usable customer feedback will give businesses a competitive advantage (Purdy, 2013). A business will understand that customers are overwhelmed with feedback and not answering correctly, or not doing surveys (Pecoraro, 2012). Customer feedback is the answer for keeping one business higher in a competitive business world (Jeppsen, 2010). Analysis and Opinions The literature review revealed the three themes that provided an insightful and thorough analysis of the issues that surround customer feedback. Survey methods is a structured questionnaire given to customers and designed to obtain specific information. Customers have expected to have their voices heard quicker with the social media-driven world (Bronx, 2012). Customers are satisfied sharing thoughts and opinions because technology makes it easier to access social media outlets (Bronx, 2012). Survey fatigue is...
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...Online Surveys Jiali Ye Georgia State University, USA Chapter VIII AbstRAct The widespread use of personal computers in the work place and at home has created a new opportunity of conducting research. With the increasing accessibility of the Internet and e-mail, using the new medium to distribute surveys is gaining popularity among researchers. The online survey, however, is a “double-edged sword,” with the ability to access a large number of respondents at low costs, but the risk of increasing difficulties to evaluate the quality of the research (Couper, 2000). Concerns over response rates, sampling, and controlling the data collection environment have posed serious challenges to online survey researchers. The purpose of the present chapter is to offer suggestions for addressing these concerns. After a brief discussion on the formats of online surveys, the author will outline the challenges of conducting online surveys, and provide some strategies to overcome these challenges. IntRoductIon formats of online surveys Internet-based research may appear in various forms, but generally there are two formats for online surveys: e-mail surveys and Web-based surveys. E-mail surveys. According to Bachmann, Elfrink, and Vazzana (1996), e-mail questionnaires appeared almost simultaneously with the introduction of e-mail. E-mail surveys used to be restricted to population samples from within a company or a university. With the increasing number of e-mail users, e-mail surveys have...
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...take from quantitative or qualitative research (hsc.csu.edu.au, n.d). As the consultant for Heavenly Blush, we could suggest to use survey and questionnaires. From four types of primary research can be done, survey and questionnaires is the most effective. Heavenly Blush can conduct survey and questionnaire because by conduct both of them can clearly tell the information that the company needed. From survey, company can create a chart to make people easy to understand. Survey means a form of questioning that is stricter than interview and it is more general because it involves big scope of people (owl.english.purdue.edu, 2013). Heavenly Blush’s consultants would get the information that they want from the medium until large population. It is very useful than the consultants’ interview one by one to know the information of people think about Heavenly Blush. Questionnaire is often focus on the specific topic (hsc.csu.edu.au, n.d). For instance, if the consultants’ of Nike that want to know about what customer want from Nike’s products. So the consultants would ask some questions that are focus on one topic to fulfill the questions from Nike. As well as the Heavenly Blush’s consultants, they may ask some question to the large population to fulfill the objectives of conduct questionnaire. According to hsc.csu.edu.au, before conducting a survey or questionnaire, Heavenly Blush consultants should consider six stages; first, deciding upon the areas the consultants want to investigate...
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...Thesis Presented in Fulfillment of the Requirements of the Psychology Course of BS(A&F) at FAST-NU, Lahore * * * * * Acknowledgement We have conducted a survey on the topic: “DETRIMENTAL IMPACTS OF BOTH WORKING PARENTS ON THEIR CHILDREN”. Before selecting this topic, we took instructions from our teachers and seniors. Under the supervision of or teacher, we prepared a questionnaire and conducted a survey. We are indebted to our teacher for her advice as we prepared this report. We are especially grateful to the students of FAST-NU, LUMS, LSE, GC University and Punjab University for giving their point of view regarding this topic and helping us with the survey. TABLE OF CONTENTS Abstract | 03 | Statement of Problem | 04 | Purpose | 04 | Central Phenomenon | 04 | Literature Review | 05 | Limitations of Study | 05 | Key Question | 05 | Survey Method | 06 | Introduction to The Topic | 10 | Causes: Why Do Parents Work? | 12 | Child Development: The Critical Parent-Child Relationship | 14 | What Kids Think About Working Parents | 17 | Stress on Working Mother | 18 | Effects on the Children of Working Parents | 19 | Problems Faced by the Children | 22 | Solutions to the Problems | 24 | Conclusion | 27 | Questionnaire | 28 | Graphical Representation of Survey | 33 | References | 34 | ABSTRACT Ever since both the parents began entering the work force, the debate has been looming over parents who enter the work force and...
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...MONISHA CUNNINGHAM 1. What types of research were done at each stage? Discuss the strengths of each different type given the stage of the project. * The first stage began with the use of exploratory research, which is useful when researchers lack a clear idea of the problems they will meet during the study (Cooper & Schindler, 2014). This stage began with early secondary research of the market and indicated that such a product did not exist in the credit services industry. Starbucks went on to explore possible partners by approaching major card service companies. It conducted interviews with bank executives, visited call centers; even listened in on phone calls to learn how each resolved customer credit card problems. Through exploration researchers develop concepts more clearly, establish priorities, develop operational definitions, and improve the final research design. * After Starbuck identified their perfect partners, stage two was conducting focus groups. They tested the idea of a dual functionality card with four focus groups, using the services of an independent moderator. The focus groups involved two major groups of Starbucks customers who owned a credit card: those who used the Starbucks Card and those who did not. The data obtained from the focus groups proved to be extremely helpful. In exploratory research, the qualitative data that focus groups produce may be used for enriching all levels of research questions and hypotheses and comparing the effectiveness...
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...NAME: GENDER: Please circle: family/individual NAME: GENDER: Please circle: family/individual Part 2: Questionnaire & Proposal This survey is to investigate the community’s knowledge and utilisation of support networks that assist families. Please fill out the following details. 1. What type of support services are you aware of in your local community? * Mental support services * Children support services * Family support services * Indigenous support services 2. Have you ever been involved with a family support network of any kind? If so, what organisation? 3. On a scale of 1-10 how effective do you think support networks in general are and give reasons? 1 2 3 4 5 6 7 8 9 10 4. If you have used or will use in the future, what type of support network do you think will help you best? * Online help * Face-to-face help * Phone help * Written help 5. If your family needed assistance would you reach out to a support network? Why/why not? 6. Identify 3 support networks that assist families in your local area. 7. What would be one barrier stopping you from seeking help from a family support network? * Lack of confidence * Guilt of cause * Insecurity * Personal issues 8. If you needed family support, what would you look for...
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...1. To create a control element where users type or select a data value, you use the: a. tag **** b. text string c. style sheet d. field set 2. If you don't include a type attribute, browsers assume you are creating a(n): a. file input box b. text input box ***** c. hidden input box d. image input box 3. What is required in the syntax when you need to refer to the control element? a. checkbox b. form label c. id attribute ******** d. name asterisk 4. The asterisk in Name* tells users that Name is a(n): a. id attribute b. required field ******* c. form label d. inline element 5. You create a selection list using the: a. id attribute b. name attribute c. option element d. selection element ******* 6. Which term defines the number of options that the selection list displays at one time? a. element b. control c. value **** d. field 7. Consider your audience and its initial reaction to a selection list when setting the: a. size attribute ****** b. list control c. style coding d. type option 8. The name attribute provides the name of the: a. field value b. selection list c. style sheet d. data field ***** 9. To create an option button, use the input element with the type attribute set to a value of: a. file b. image c. radio ******* d. text 10. When you use the same name for two or more option buttons, browsers treat...
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