...21510 Global Context of Management Online Travel Agency – UK Table of Contents Introduction 3 Global View 4 PESTEL Analysis 5 Porters Five Forces 6 Appendix 1: PESTEL Analysis 7 Political & Legal 7 Economic 8 Social/Cultural 9 Technological 10 Environmental 11 Appendix 2: Tables & Graphs 12 Appendix A 12 Appendix B 12 Appendix C 13 Appendix D 13 Appendix E 14 Appendix F 14 Appendix G 15 Appendix H 15 Appendix I 16 References 17 Introduction This report aims to analyse the online travel agency industry in the United Kingdom (UK). It does so using a variety of techniques: 1. Offering a global view of the industry across four chosen countries – China, India, United States and the UK 2. PESTEL analysis – a summary is included in this executive summary, with the full analysis as an appendix at the back. 3. Porter’s 5 Forces analysis The online travel industry in the UK has been established for some years now and is reaching maturity. As it reaches maturity, the rapid growth it saw leading up to this point will cease to continue. This will increase competition and make it increasingly difficult to operate an agency. This economic climate will cause further difficulties for online travel agents as consumers look to find value for their money, and spend time seeking the lowest price. In saying that there are enormous opportunities on the technological front with m-commerce beginning to come...
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...John Deo’s Travel Agency ( Hafiz’s Marketing Sample) 1.0 Executive Summary The purpose of this marketing plan is to raise $100,000 for the development of a travel agency while showcasing the expected financials and operations over the next three years. Travel Agency, Inc. (“the Company”) is a New York based corporation that will provide arrangements for travel to customers in its targeted market. The Company was founded by John Doe. 1.1 Products and Services The Company also intends to create, market, and operate a full service travel agency that caters to the travel needs of both individuals and companies. Mr. Doe intends to develop ongoing relationships with a number of local businesses and corporations that have frequent travel needs among their employees, and the business will cater extensively to this segment of the market. The business will receive its revenues from the direct sale of accommodations as well as incentive fees from hotels, airlines, car rental agencies, and other businesses that cater to the needs of travelers. The third section of the business plan will further describe the services offered by Travel Agency, Inc. 1.2 The Financing Mr. Doe is seeking to raise $100,000 from as a bank loan. The interest rate and loan agreement are to be further discussed during negotiation. This business plan assumes that the business will receive a 10 year loan with a 9% fixed interest rate. 1.3 Mission Statement The Travel Agency’s mission is to become the recognized...
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...Travel Agency/Operator Concept ¦ Type of activity : Travel agent Travel/tours operator Mixed type of activity ¦ Extra service Air and rail tickets sale Visas Insurance Document preparation for passport Tour Guide service Translator service Travel guides sale Sales of goods for traveling Gift certificates Rent of travel equipment ¦ Priority tours by:- - By Destination – U.A.E, Oman -By the price of the tour -By country By the type of the tour 2. Organizational Plan ¦ Location of the firm in Moscow Office is located in prestige, safe, neighborhood, with approximate population of 90 thousand people. It is 5 minutes away (walking) from the Metro station, 7 minutes away from the Moscow Main Highway. Type of property: - the property is for rent Type of the office: - first floor of the dwelling house. Size of the office: -total area of 56m2 Office Furniture Calculation Item Name Cost per item AED Item’s quantity Total Cost AED Description Employee chair Customer chair Operating table Cupboard with lock, for documents and office supplies Shelves/Book stands Cupboard for the cloth Clothes hanger Coffee table Safe Mirror Ware for clients and employees Posters Stands, benches Front Desk reception table Sofa for the customers Office equipment Calculation Item name Cost per Item AED Item’s quantity Total Cost AED Description PC Telephone...
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...TRAVEL AGENCY BUSINESS PLAN ROMANIAN EXPERIENCE 1. The Business Romanian Experience will begin operations this year and provide travel packages with upscale accommodations, gourmet food, and quality service providers to the clients. Romanian Experience includes hard-adventure travel packages and soft-adventure travel packages. An opportunity for Romanian Experience's success exists because the travel industry is growing and the national tourism is very well promoted lately. Romanian Experience's mission is to provide customers with the highest quality outdoor adventure. The company is a travel agency that specializes in adventure tourism and travel. It will provide consulting and custom travel arrangements and packages. It is very important for the company to become the foremost provider of adventure travel to the people Romania. Romanian Experience's employees are outdoor adventure and travel enthusiasts as well as seasoned travel industry professionals. The company seeks to connect adventure travel newcomers and veterans with service providers, adventure activities, and accommodations that fit the client's desires, budget, and skill level. They exist to attract and maintain customers. Romanian Experience will be a partnership in the town of Brasov, Romania and the company will have the headqurter in a rented office from a central building in Brasov. Romanian Experience start-up costs will include all the equipment needed for an office. The office equipment will consist...
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...NETW600 Capstone Team E Week 7 Final Project Travel Agency Inc (TAI) RFP Response Table of Contents: Executive Summary 3 Background 3 Industry Trends and Projections Problem Definition 6 Requirements Definition 8 Project Goals and Objectives Project Assumptions Current Configuration of Network Identification of Business Issues and Requirements Budget Requirements Network Design 11 Alternative Approaches Customer Ownership Outsourcing and the Cloud Comparison of Alternatives Cost differences Workflow differences Reliability Maintenance Performance Findings, Conclusions, and Recommendations 16 Implementation Plan 17 Project Plan Milestones Implementation Plan Training Follow-up Appendices 19 Appendix A Appendix B Appendix C Appendix D Appendix E Appendix F References 27 Executive Summary: Travel Agency Incorporated, (TAI), has reached a pivotal point in the travel industry and is at a stage for which changing business model operations is critical and may determine their very survival. Make no mistake TAI is at a crossroad. It is crucial that TAI reduce costs and employee turnover, eliminate network congestion, and develop a presence for online bookings. It is also imperative that TAI’s reputation and business model of providing complete and very personal service while building and maintaining excellent relationships with their customers cannot be...
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...Travel Agency HR Plan Eleanor Thomas HRM/552 02/09/2015 Instructor: Rosie Cordova Introduction One may think running an HR department is a very comfortable and years ago it may have been, but in today’s organizations, the HR department has changed in so many ways. In order for the travel agency to achieve their goal of hiring 50 new employees and someone to assist with the recruitment they will have to fine-tune the plan that is in place now. This paper will address the functions and the challenges in the HR department and how it will fulfill the strategy of the department. The paper will speak on the purpose of HR and the metrics, and how it can affect senior managers. The paper will give some information on HR planning process and how it can be applied throughout the company. The HR department can then can determine what plan will work best for the business. They will be used to provide the recruitment strategy and method that will be use to hire the new 50 employees. The paper will provide references that the reader can use to help him or her receive a clearer understanding of the HR department plan for the business. The functions and challenges in the HR department in fulfilling this strategy Before they can satisfy the need of the travel agency, they must have a clear understanding of the function and challenges of the business, in order to hire new employees. The challenges HR department is faced with is trying to recruit and retiring employees. They...
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...THE TRAVEL AGENCY SERVICE INDUSTRY: INDUSTRY TRENDS AND PRACTICES Sue Bergin-Seers1 , Barry O’Mahony2 and Regina Quiazon3 Introduction The need for this scoping study was identified by the Australian Federation of Travel Agents (AFTA). A current overview of the industry, including the changing trends of travellers, was required by the organisation, with a specific request to source existing available data with regard to industry trends for travellers in seeking, booking and purchasing travel. It was understood from the outset that data may not exist to answer all the desired needs and, hence, the scoping study would help to confirm the need for future primary research, as well as the parameters and dimensions of that research. This paper describes the key findings of the scoping phase. In identifying the current trends and practices in the Travel Agency Service Industry, the research was based on secondary data to specifically consider the following issues, as identified by AFTA: • Travel agency reservations and bookings as compared to reservations and bookings conducted over the internet; • Use of the internet for information sourcing for travel decision making as opposed to advice from travel agents; • Variations in usage of the internet versus travel agents according to market segment and length of stay; • Direct selling by airlines; • Reasons for traveller use of the internet; and • Best practice competitive strategies by key travel agents. Data Sources and Limitations ...
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...Thomas Cook, travel agency as I have to select an organization from the travel and tourism hospitality industry. The assignment will be based on the overview of the organization, identifying its size and type of ownership, the types of product they sell and how the service is delivered to the customer. I have also evaluated the design of the organization in terms of operations objectives and the four V’s. And also have analyzed the issues and problems which they face and the main elements and how the service concepts benefit both the customer and the organization. The main sources of information have been taken through the internet and also from articles and journals. A travel agency is a private retailer or public service that provides tourism related services to the public on behalf of suppliers such as airlines, car rentals, cruise lines, hotels, railways, and package tours . In addition to dealing with ordinary tourists most travel agencies have a separate department devoted to making travel arrangements for business travelers and some travel agencies specialize in commercial and business travel only. There are also travel agencies that serve as general sales agents for foreign travel companies, allowing them to have offices in countries other than where their headquarters are located. I have taken Thomas Cook , a travel agency from our industry to do this assignment. OVERVIEW OF THE ORGANIZATION Thomas Cook Group plc is a British online/offline travel company created...
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... Dr Keith Mason Director Business Travel Research Centre www.businesstravelresearch.com Dept of Air Transport K.Mason@cranfield.ac.uk Distribution - Factors affecting distribution strategy • Airlines drive to reduce costs • Distribution has been around 20% of operating costs • Airlines wishing to have more direct contact with their clients • Technology has provided the possibility of a direct channel between the airline and its customers • Disintermediation - as airlines doubt the ability of agents to influence customers’ choice • GDSs fees • Large corporates are more professional in the way they purchase travel products Star Alliance Carriers collective spend over USD $11bn on distribution Description Total Mainline reservations, sales, advertising and promotional cost, by category 2004 est. 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Sources: Form 41 4Q03, Star Alliance Cost Q3 03 8% 2% 2% 7% 18% Advertising & Promotions 20% Media Personnel Loyalty Programs Other CRS / GDS Fees Other Reservations & Sales 60% Credit Card Fees 18% Salesforce /Reservations Benefits Management & staff 5% 6% 3% 8% 19% 1% Cargo Comm. 1% Other Pax Comm. 19% Passenger commissions Cargo commissions The distribution value chain • Airlines spend $5bn per annum on GDS fees • Cost as % of ticket prices • GDS 8 - 11% • Travel Agency 1 - 2% • Mercantile fee 2 - 3% Source: UATP(Universal Air Travel Plan), Airline Business July 2005 and...
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...agents till 2006 when the RedBus introduced online bus ticket booking. RedBus, also known as RedBus.in, is an online travel agency offering bus tickets in India. It has offices in Ahmedabad, Bangalore, Chennai, Coimbatore, Delhi, Hyderabad, Mumbai, Pune, Vijayawada and Vishakhapatnam. Service Product Offering: Core Services: * Online ticket booking to avail desired bus services Supplementary Services: * Cash on delivery (COD) service of bus tickets in major cities * Book online using credit, debit cards and net banking * Book bus tickets online or over IVR through call centers * Book bus tickets online with over 700 bus travel operators * Book bus tickets online for over 10,000 and more routes across India * Return bus tickets reservation facility * Paperless bus ticket booking with mTicket Analysis based on Flower of Services Concept: FLOWER PETALS (Facilitating Elements) | DESCRIPTION | Information | Direction to the site: www.RedBus.in / Ads on various websites / Google.The user has access to the following information once he/she enters the source and destination point along with the date of journey (Exhibit – 1): * Travel Agency * Bus Type * Amenities provided * Departure and Arrival Time * Departure and Arrival Point * Duration of the Journey * Seats Available * Customer Rating of the Travel Agency * mTicket Options * FareThe website also provides the tabs like ‘Print/SMS Ticket’; ‘Cancellation’; ‘Check Fare’;...
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...Introduction Carnival Corporation & PLC is the world’s largest cruise ship operator, comprised of 100 cruise ships representing 10 cruise lines. The combined companies serve approximately 10 million guests per year, with sailings from ports in North America, Europe and Australia. The largest brand under the Carnival Corporation & PLC umbrella is Carnival. Headquartered in Miami, Florida, U.S.A., CCL operates 24 cruise ships and is responsible for approximately 56% of the company’s annual revenue (Carnival Corporation, 2012). Carnival Cruise Lines (Carnival) is a subsidiary of Carnival Corporation & PLC. As is the case for the cruise industry as a whole, Carnival’s bookings rely heavily upon the work of independent travel agents and agencies. The other major sources of bookings are Carnival’s team of telephone-based Personal Vacation Planners (PVPs), as well as Carnival’s website. Due to the worldwide financial crisis, increased competition within the cruise industry, and the sinking of the Costa Concordia cruise ship in January of 2012, Carnival has faced challenges in maintaining its annual revenue and sales. Since 2008, Carnival has gradually decreased its staff of PVPs, having 500 in 2008 but only 200 today (Garcia). The PVPs had previously been viewed as the future of the cruise industry, prompting Carnival’s top competitor, Royal Caribbean Cruise Lines, to create its own staff to mirror the work of Carnival’s PVPs. The value of the PVPs lies in the efficiency...
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...Impact of web-based Sales on the airline industry | AbstractExpedia, Travelocity, Priceline, and Orbitz: examples of how the travel industry in general, but more importantly the airline industry, has taken a deeper turn towards the low cost affair that consumers have tried to accomplish with that specific industry for many years now. It is a proven fact that the competitive advantage has been taken away from the airlines as consumers have much of the information required at their fingertips on the web at all times.Javier Alfonso FIN6644 - Global Financial Strategy for Professor Krishnan Dandapani | Impact of web-based Sales on the airline industry | AbstractExpedia, Travelocity, Priceline, and Orbitz: examples of how the travel industry in general, but more importantly the airline industry, has taken a deeper turn towards the low cost affair that consumers have tried to accomplish with that specific industry for many years now. It is a proven fact that the competitive advantage has been taken away from the airlines as consumers have much of the information required at their fingertips on the web at all times.Javier Alfonso FIN6644 - Global Financial Strategy for Professor Krishnan Dandapani | Table of Contents Introduction 2 History of AMR 4 Financial Analysis of the Airline Industry 5 History of Expedia 8 Financial Analysis for Expedia, Inc. 9 Comparison of Both Businesses and Their Industries 13 Conclusion 15 Introduction The airline...
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...Our group's choices for a business info system to create include these businesses: -Travel agency -Clothing retail shop -Small bed & breakfast chain -Motor-oil delivery company -Dried nuts store The top choice that we have decided on is the travel agency, and the motor-oil delivery company is our second choice. The travel agency is ideal because it is a family business that is trying to implement more technology to improve efficiency and effectiveness. Many of the office's data are hand-recorded and this method can be improved upon. Ideas for this business include a data-entry and retrieval system, which could hold customer information or payment records among many other data-entry system possibilities. Our second choice, a motor-oil company, is a local inventory-based delivery organization. Our idea for this company's system is to create an inventory-tracking system. The dried nuts store is not a preferred option because of the non-cooperation of the management. Specifically, they are not interested in an info system and are not convinced that it would be worthwhile and would not significantly help their business. Furthermore, the clothing retail shop is not a top choice because our group had no interest in the ideas for this business, which included sales records to show high or low-selling products. Finally, we did not choose to create an info system for the small bed and breakfast chain because they are currently looking for an online reservation system, which...
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...MARSMAN DRYSDALE TRAVEL INC. 19th Floor Robinsons Summit Center 6783, Ayala Avenue Makati City In partial fulfillment of the requirements for the course Bachelor of Science in International Travel and Tourism Management Lyceum of the Philippines University College of International Tourism and Hospitality Management Intramuros, Manila SUBMITTED TO Prof. Ana Marie B. Yulo SUBMITTED BY Mary Joyce P. Villanueva #93-H Padrinao Street, Karuhatan Valenzuela City SUBMITTED ON June 2015 April 6,2015- June 2015 TABLE OF CONTENTS I. Introduction * The Company * The Management * Organizational Chat * Travel Management Team * Mission Statement of the Company * Objectives of the Company II. Discussion of Findings/Analysis/Recommendation I. INTRODUCTION The Company Marsman Drysdale Travel Inc. Is one of the companies under the Marsman Drysdale Group and is the leading travel and tour company in the Philippines. It is Organize in 1975 in response to the government’s call to develop the emerging tourist industry back then. Marsman Drysdale Travel Inc. has since grown to be recognized in providing excellent corporate travel management services as well as handling top quality Philippine tours With headquarters within the Makati business district, the company has two operating divisions; Inbound which caters to leisure and incentive tours within the Philippines; and Outbound which caters to the corporate travel market as well...
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...Domestic Tours | Booking Terms & Conditions DEFINITIONS A. Client means person(s) in whose name or on whose behalf the booking has been made. B.MMT means Make My Trip INC C. Independent Contractors means hotelier/hotel owner, owner of any airlines or shipping company or railway ferryboat owner/operation, coach owner/ operation, or any other person or organization who has been selected to render services to the client. D. Domestic tour / Tour arrangement means a tour operated by MMT which is operated by MMT within India and includes but not limited to brochure tours, special tours, packages, cruise, sight seeing etc. E. Tour Cost means cost of all the services availed by the client for his domestic tour. F. Brochure means catalogue / leaflet / email or any other document containing the details about the itinerary / activities on the domestic tour. G. Infant means a person below the age of 2 years and a child means a person above the age of two and below the age of Twelve years. BROCHURE INFORMATION A. All information given in brochure is based on the information available at the time of publication. MMT reserves the right to change any information contained in the brochure before or after booking the domestic tour due to any event(s) beyond MMT control. B. In case MMT becomes aware of any change before the departure for the domestic tour, MMT will take all reasonable steps to notify the client before the departure for domestic tour. In the event of MMT becoming aware of the changes...
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