...FOREIGN TRADE UNIVERSITY FACULTY OF INTERNATIONAL EDUCATION ⃰⃰ ⃰ ⃰ JOHN LEWIS – A CUSTOMER SERVICE CASE STUDY Prepared for Dr. Cao Dinh Kien Instructor of the course Applied Integrated Business By Man Hong Ngoc Class: FB6A ***** October 27, 2015 I – Introduction John Lewis The John Lewis Partnership is an employee-owned UK company, which operates John Lewis department stores, Waitrose supermarkets and some other services. The company is owned by a trust on behalf of all its employees – known as Partners – who have a say in the running of the business and receive a share of annual profits, which is usually a significant addition to their salary. The group is the third largest UK private company in the Sunday Times Top Track 100 for 2010. Additionally, John Lewis also has the distinction of being UK’s best high-street website after beating M&S in October 2010. Moreover, John Lewis is one of the UK’s top ten retail business with 27 John Lewis department stores and more than 166 Waitrose stores. The first store opened in Oxford Street London in 1864 with the first branch of the Waitrose chain opening in 1904. John Lewis has been known for providing a unique source of competitive advantage that has fuelled 75 years of profitable growth and a reputation among customers and suppliers unparalleled in the UK retail industry. The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at...
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...* What is Vietnam doing in Burundi? Abstract Viettel is a mobile provider from Vietnam, is operating in more than one country in Africa and has a 95 percent market share in Burundi. In this paper I will review different effects of globalization. With globalization I mean the international integration of markets in goods, services and capital. Further, I will outline the different choices of market entries. Finally, I will develop a conceptual framework which could be used to analyse the strategic move of Viettel to operate in Burundi. Introduction In summer 2013, I visited Burundi for two weeks with a group of young people. We had raised a charity fund and were now operating and realizing our targets. One thing I noticed when I was there, were the many advertisements for Viettel (a provider of a mobile network) and the large amount of people who have got a mobile phone or smartphone. And this was impressive, because it is one of the poorest countries in the world. So I have been looking for the provider Viettel, which was the dominant provider there and found a recent news article with the following title: “Vietnam's Viettel Wins Mobile Operator License in Burundi” (Davis, 2014). It says that the Vietnam’s military owned mobile network operator Viettel has won a mobile operator licence in the African country of Burundi according to local news reports. It states that a holding company, Viettel Burundi will own 95% of the mobile network. On the occasion of this news,...
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...services to customers, and receive feedback from them and meet their requirements. Customers through service providers say their desire to manufacturers. On the other hand the customer care is always a necessary requirement in the business of companies. Today, customers want to be treated with courtesy, respect and hear the heartfelt thanks. Therefore, a successful company not only provides good products for customers but also this company need professional customer service system. The report provides the good customer service of John Lewis, it shows the company's efforts to meet the demand of customers. Besides, through this project I wanted to go into quality customer care services of Viettel Telecom like a bad example. This report indicates causes and consequence of poor quality of service Viettel Telecom. From which, I provide a few suggestions and recommendations to the company may improve the quality of their customer services. II. Summary of John Lewis's customer service 1. Overview of John Lewis John Lewis is a one of the biggest chain upscale department stores operating throughout Great Britain. The company is famous for great customer service. Companies are always concerned about the needs of customer; they always create the best choice for their customers. The company's employees are trained professionals that...
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...Press releases Public in 10/23/2015 For more information, please contact: Manager of the media department: Ms. Nguyen Thi Lan Phuong Viettel Group Tel.: 04.833.833 Fax: 04.822.822 Email: lanphuongnguyen@gmail.com The introduction of Hotline for Vietnamese protection abroad Hanoi, 10/26/2015 Viettle Group is pleased to announce that from 27 of October, 2015, the operator serving Vietnamese civilians in foreign countries, located in No.69, Chua Lang Street, launched by the Consular Department of the Ministry of Foreign Affairs and the Viettel Group officially opens. Vietnamese citizens in the foreign countries can make a call phone to the number 00. 844.11.699.699 to ask for an assistance. The operator is on 24/24 and solve all questions of Vietnamese civilians in foreign countries. The supportive areas include: providing information, answering the procedures in the Vietnamese Embassy all over the world, accidental situations in foreign countries such as missing passport, sickness, accidents, being captured or detained. Besides, the operator receives information about disasters, instructs civilian to overcome accidents in diaster. We also support fishmen when being restricted, suspected, captured to a foreign country, robbed or meeting pirates in foreign sea. Vietnamses people oversea can look up for contacts of Viet Nam’s Embassy as well as other departments belong to the Foreign Affairs to handle problems related to internal issue, leaving the country and other...
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...20102004 Thi Ngoc Thuy Do When conflicts of interest between the corporations in Vietnam occur... Conflicts, disagreements between the corporations in Vietnam for two years recently happens a lot and became a frequent topic of the press. Most recent bitter controversy, which lasted between EVN and the Vietnam Post and Telecommunications Group (VNPT), the Military Telecom Corporation (Viettel) was about rental rates poles. The EVN insisted increased rents columns (VNPT and Viettel have cable) up 4-8 times caused two telecom corporations anger, loudly vowed to bury thousands more other columns to get wired . Fortunately, the urban landscape was saved when the last month February 4th; the Prime Minister issued a directive nature of arbitration: The Prime Minister asked EVN to coordinate with the telecom business for the parties same general use pole system with rents on the basis of price. "Cooperation and development for the public interest", the content indicates clearly the spirit of collaboration that EVN and telecommunications businesses to work towards. This is the first time the leaders of the government must necessarily be an indicator to solve the conflict between the groups. The corporations of the Nation are also very powerful because most, if formed, are given enormous resources with near-monopoly position in the assigned areas. So, your corporation also is important and every time there is a disagreement with the other groups, "he"...
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...been used for the first time among militaries, wireless communication is now experiencing a mushroom increase in both quantity demanded and supplied. However, the situation of each service company seems not to be fit the general trend because their numbers of subscribers fluctuate widely. The purpose of this research is to find out the causes of the kinks between general movement and individuals’ trends. In fact, a telecommunication company or a communication service company is an enterprise that provides many kinds of services such as telephone, GPRS, Internet connection, etc. Some company belongs to government corporations such as Viettel while others are business like AT&T (American corporation) and Telekomunikasi Selular (Indonesian company). These service enterprises earn huge revenues each year which can be pointed out: Viettel corporation revenue is $4.15 billion while AT&Ts is about $15.6 billion. They are huge amounts of money composing to profits so every-company tries to maximize them by increasing the numbers of subscribers, which one way is using promotion plans. General information about promotion strategies can be found easily. Some marketing book have deeply view on this method. In term of marketing, Promotion is “one of the four elements of marketing mix (product, price, promotion, and place). It is the communication link between sellers and buyers for the purpose of influencing, informing, or persuading a potential buyer's purchasing decision”...
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...INTERNATIONAL UNIVERSITY | PROPOSAL | BestLink Chat | | | | Group 6 Vo Hoang Ngoc Thuy Nguyen Vo Manh Tai Nguyen Phuong Hoang Cuc Le Thi Bao Tram Dao Hai Binh Le Phuoc Thanh Tin BUSINESS FORM a. Kind of business form: Partnership. Management responsibilities: 3 general parners are active in managing the firm. Mr. Lam is a limited parner who invests money in the business but does not have any management responsibility or liability for losses beyond the investment. b. Our partnership have many tax advantages. Our partnership can be viewed as an extension of its owners for tax purposes. Income, deductions and credits flow through to the owners retaining their character. There is no taxation at the partnership level, so there is only one layer of taxation assessed at the individual level. This is in contrast to a corporation that pays tax at the corporate level before distributing earnings to shareholders who must pay tax at the individual level. Besides, contributions to and distributions from our partnership can generally be made without any income tax consequence. Contributions made to a corporation are only tax free if the transferors are in control of the company after the exchange. Distributions from a corporation are generally taxable to the receiving party. c. Because this is a newly established company, there are 2 types of liabilities in our parnership: unlimited liability and limited liability. General partners have unlimited liability...
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...concluded QWERTY keyboard so that teenager can text quicker . Besides , with its pocket size , cell phone is easy to carry out . So , with those outstanding features and just a press of a button , they can tell their friend what is going right away . On the other hand , the growth of the telecommunication network companies has also play an important role in promoting teenager to text messaging . They offer teenagers , mostly known as students several promotional package to encourage them texting to save more money . In comparison with voice calling , text messaging now cost much less expensive because there are a variety of payment plans for cell phones, as well as bundling plans for how phone minutes and texts are packaged . For example , Viettel offers a promotional package of which teenager just spend about 2500 dong for 100 messages if they text with an internal network one . Last but not least , texting gives teenager more privacy than voice calling . Text messaging makes the conversation to be encapsulated in words . Since it is more privacy and to avoid the conversation of being heard , teenagers prefer text messaging than making a voice call. Moreover ,...
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...1. Assignment Topic Communication system and Technological advancement of Teletalk Company Bangladesh. 2 Premier University Department of Busin ess Admin istration Course name Management Information System Course Cod e CIS- 351 Prepa red fo r Mr. Rajib Datta Lecturer, Department of Business Administration Premier University Chittagong Prepared by ID Semester 0714111957 5th 0714111971 0714111954 0714111980 0714111964 0714111973 0714111955 5th 5th 5th 5th 5th 5th Name Md. Nasir Uddin Hossain Md. Zeaul hoque Mithu Chandra Kuri Md. Akhtaruz Zaman Md. Abu Naser Bhuiyan Prabir Kumar das Sujan Krishna das section C C C C C C C SUBMISSION DATE: 4th February 2010 3 Date: Thursday, 4th February Mr. Rajib datta. Instructor, Management information system. Premier University, Chittagong. Dear Sir, Here is the report that we have prepared on the chapters you assigned us for the successful completion of this course. We have taken this assignment as an opportunity to reflect to our learning of the Communication and technological advancement of the telecommunication. Although we have tried our level best to adhere to your teachings. We realize that, our report may not be flawless. We hope that you would be kind enough to remark on its strengths and weaknesses, so that we will be able to make more adequate reports in the near future. We are looking forward to make the optimal use of the knowledge. We have already learned numerous information from this project...
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...Table of Contents Executive Summary 2 Introduction 3 I. Alternative strategies to achieve goal and objectives of the Apple 4 1. Evaluation according to the methods of growth. 4 2. Evaluating the strategies according to market- product strategies. 6 3. Evaluation the strategies according to the diversification 8 4. Evaluation the strategies according to the potential risks. 9 5. Evaluation according to the benefits and costs of the strategies. 11 II. Selection the strategy 12 1. The advantage and disadvantages of the strategies. 12 2. Suitability, feasibility and acceptability to stakeholders of the strategies 14 3. Ranking and scoring the strategy. 16 III. Compare the roles and responsibilities for strategy 20 IV. Identify and evaluate resource requirements to implement a new strategy for Apple Inc. 24 V. Propose targets and timescales for achievement in Apple Inc. to monitor a given strategy 28 Conclusion 36 Reference 36 Executive Summary Business Strategy is a subject to develop the learner’s ability to evaluate and select strategies appropriate to business organizations. This will involve an analysis of the impacts of the external operating environment and the need to plan organization strategies to ensure effective business performance. (Business Strategy course book, BPP professional education, 2004). The report is to address the following areas: This is a continuation of your previously prepared report for Assignment 1-Strategic plan...
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...Development Trend of E- commerce in Vietnam Vietnam's global economic integration will become profound and comprehensive at the joining of the WTO at the end of 2005 or in 2006 and will create a favourable environment for the development of e-commerce. In particular, both the National Assembly and Government are determined to establish an advantageous legal environment for e-commerce. E commerce became established in Vietnam between 2001 and 2005. The E-commerce Department under the Ministry of Trade estimates the next five years will see a strong development of e-commerce in Vietnam. According to the Deputy Trade Minister Le Danh Vinh, enterprises that have good partnerships with foreign partners will be pioneers in encouraging e-commerce in Vietnam. Besides, small and medium enterprises need Government support to acquire advanced applications of e-commerce effectively. Trade transactions B2B (Business to Business) will gradually gain advantage over others. Mr. Vinh said, although the chance of developing e-commerce in Vietnam is very optimistic, there are also many challenges such as the lack of human resources for e- commerce, an under developed ICT infrastructure and particularly the unformed legal environment and policies. In fact, most enterprises only hear of e-commerce but do not know about its benefits and the conditions for joining e- commerce. Indeed, the e- commerce concept is still strange to the majority of the public. Very few enterprise leaders and management...
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...Tình hình đầu tư của Việt Nam ra nước ngoài Quý I năm 2013 05/04/2013 Tính chung cả vốn đầu tư đăng ký cấp mới và tăng thêm trong Quý I năm 2013 các doanh nghiệp Việt Nam đã đầu tư ra nước ngoài 2,65 tỷ USD. 1. Tình hình ĐTRNN Quý I năm 2013. Trong quý I năm 2013 đã có 22 dự án đầu tư ra nước ngoài được cấp giấy chứng nhận đầu tư với tổng vốn đầu tư là 720,7 triệu USD. Quy mô vốn đầu tư đăng ký trung bình cho một dự án đạt trên 32,7 triệu USD. Trong quý I năm 2013 có 5 lượt dự án tăng vốn đầu tư, với tổng vốn đầu tư tăng thêm đạt 1,9 tỷ USD. Trong đó có dự án Công ty liên doanh Rusvietpetro của Tập đoàn dầu khí Việt Nam tại Liên bang nga tăng vốn đầu tư lên tới 1,4 tỷ USD và dự án thăm dò muối mỏ tại Lào của Tổng công ty hóa chất Việt Nam tăng vốn 518,9 triệu USD. Như vậy, tính chung cả vốn đầu tư đăng ký cấp mới và tăng thêm của các doanh nghiệp Việt Nam ra nước ngoài trong Quý I năm 2013 đạt 2,65 tỷ USD. Trong Quý I các doanh nghiệp Việt Nam đầu tư chủ yếu trong lĩnh vực khai khoáng, chiếm 72,3% vốn đầu tư đăng ký. Tiếp theo là lĩnh vực dịch vụ lưu trú, ăn uống với 3 dự án, tổng vốn đầu tư 335 triệu USD, chiếm 12,6% tổng vốn đầu tư. Lĩnh vực thông tin và truyền thông đứng thứ ba với 237,7 triệu USD, chiếm 8,9% tổng vốn đầu tư. Trong Quý I năm 2013 các doanh nghiệp Việt Nam đã đăng ký đầu tư sang 12 quốc gia và vùng lãnh thổ trên thế giới. Trong đó vốn đầu tư tập trung nhiều nhất tại Liên bang Nga với 1,4 tỷ USD, chiếm 52,7%. Tiếp theo là các quốc gia Lào...
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...VNCI Policy Paper # 3 Vietnam Competitiveness Initiative COMPETITION REVIEW OF THE VIETNAMESE TELECOM SECTOR June 2005 This publication was produced for review by the United States Agency for International Development (USAID). It was prepared by Nguyen Thanh Ha and Pham Quang Thanh of Vietbid Technology & Investment Consulting Center and Jacob Gullish of the VNCI with substantive technical input from John Davis of the USAID-funded STAR Vietnam Project. COMPETITION REVIEW OF THE VIETNAMESE TELECOM SECTOR Disclaimer The authors' views expressed in this publication do not necessarily reflect the views of the United States Agency for International Development or the United States Government. ACKNOWLEDGEMENTS This report was prepared by Nguyen Thanh Ha and Pham Quang Thanh of Vietbid and Jacob Gullish of the VNCI, with substantive technical input from John Davis of the USAID-funded STAR project. Following the completion of the first draft of the report, the results were disseminated at a public workshop hosted by the Central Institute for Economic Management on 10 November 2004. Feedback from this workshop was then incorporated into the final report. VNCI would like to thank Huynh Thanh Tung of Saigon Postel, Nguyen Manh Bang of VP Telecom and the other managers of the surveyed firms for their responsiveness to our questions and inquiries. Other acknowledgements include Steve Parker (STAR project) and Fred Burke (Baker and McKenzie) for their input and...
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...VIETNAM NATIONAL UNIVERSITY – HOCHIMINH CITY INTERNATIONAL UNIVERSITY SCHOOL OF BUSINESS AN IMPACT OF BRAND ELEMENTS ON BRAND AWARENESS THE CASE OF OPPO SMARTPHONES IN HCM CITY In Partial Fulfillment of the Requirements of the Degree of BACHELOR OF ARTS in BUSINESS ADMINISTRATION Student’s name: VU NHU QUYNH (BABAIU11308) Advisor: HO THI BICH VAN, PhD Ho Chi Minh City, Vietnam May, 2015 AN IMPACT OF BRAND ELEMENTS ON BRAND AWARENESS THE CASE OF OPPO SMARTPHONES IN HCM CITY APPROVED BY: Advisor APPROVED BY: Committee ___________________________ ___________________________ Ms. Ho Thi Bich Van, Ph.D Ms. Ho Thi Bich Van, PhD ___________________________ Mr. Bui Quang Thong, PhD ___________________________ Ms. Nguyen Thi Huong Giang, MBA ___________________________ Mr. Tran Van Dat, PhD THESIS COMMITEE ACKNOWLEGDEMENT This thesis could have never been done without the help and contributions of many people that I am very thankful to. First of all, I would like to express my deepest acknowledge to my supervisor, Dr. Ho Thi Bich Van – lecturer at Business Administration School, Ho Chi Minh City International University for her unbelievable and unreserved support, enthusiastic and valuable advices. She is a wonderful teacher who has taught and encouraged me from the beginning of this task till the end. Again, I want to say “Thank You Very Much” to my advisor for all she has done for me. Then, I would like to express...
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...I. Mandatory requirements: No. | Technical characteristics | | 1. | Basic Configuration of the system | Consist of 01 monitoring system; 01laptop with high configuration, large memory loaded all system features; 01 omnidirectional antenna, 01 directional antenna; 01 power supply and accessories to make sure operation satisfactory; 01 anti-shock rack. | | 2. | Monitoring technology and Interception capability | Passive Interception off-the-air. Intercept all voice, sms of any GSM service providers doing business in Vietnam: VinaPhone; MobilePhone; Viettel; VietNammobile; Beeline | | 3. | Receivers | >64 digital receivers | | 4. | Number of concurrent frequency can be intercepted | >64 frequencies wideband digital | | 5. | Number of concurrent BTS can be intercepted | >8BTS from 8 full duplex call onward | | 6. | Xác suất thu chặn | >99% đối với chế độ thu chặn đối tượng , >95% đối với chế độ thu chặn ngẩu nhiên/SMS | | 7. | Number of voice channel can be recorded and process concurrently. | Up to maximum of 256 channels | | 8. | Capability of decoding A5.2 and A5.1 | Decoding of A5.2 real-time high speed, also decoding of A5.1 real-time. Real-time decoder must be integrated with the interceptor (this decoder should not be installed outside to avoid unstable connection and low stability). | | 9. | Support Voice codec | RPE/LTP: FR; EFR;...
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