...SHRM in cooperation with Professor Michael Beer and Russell Eisenstat of the Harvard Business School. T The evaluation of SHRM focused on 10 units (eight divisions, the diagnostic sector, and the corporate organization) that had undergone at least one SHRM profile. Conclusions were drawn based on the following sources of information: • The experience of management and profilers with all SHRM profiles. • Interviews with top management and members of the employee task force (ETF) in each unit by a research assistant. CO • Questionnaires administered to the Operating Committee (OC), the ETF, and employees interviewed by the ETF in the 10 units. In all, over 1,000 employees received a questionnaire, and over 500 responded. • An analysis of barriers to strategy implementation identified by the employee task forces in the 10 units studied. • Feedback meetings in several divisions and at corporate headquarters where findings were discussed with the top management team and the ETF. PY Research Associate Pamela J. Maus prepared this case under the supervision of Professor Michael Beer as the...
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...[pic] Level 3 Coaching and Mentoring Candidate Workbook: Part 1 |[pic] |Unit 3011: Principles, skills and impact of coaching and mentoring | | | | | |Unit 3013: Coaching and mentoring relationships | | | | | |Unit 3014: Coaching and mentoring operational processes | |Name |Sharon Singh | |Department/ Location |Retail - MIT | Table of Contents/ Mapping Matrices Unit 3011 is about the core principles, skills and impact of coaching and mentoring on individuals and teams. |Learning Outcome |Assessment Criteria |Page(s) | |1. Be able to understand the core|1.1 Define coaching and its purpose |5 | |principles of coaching and...
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...SHC 21: Introduction to communication in health, social care of children’s and young people’s setting 1.1 Identify different reason why people communicate. Communication is about connecting with others and being understood. Exchanging this type of information can be done either verbally via words or in written form, non-verbally including body language and eye contact and tone of voice. There are many reasons why people communicate including: • Provide and seek information from others • Encourage or discourage behaviour being negatively or positively reinforced • Developing healthy relationship with children and young people as well as their families, colleagues and other professionals in the work place. • Allow ideas to be conveyed clearly and effectively • Express emotion such as:...
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...Solutions to selected exercises from those assigned in outline (Chapters 1, 2 & 3) Message for Analysis (p. 31) Students will recognize this document as ineffective because it presents so many barriers to communication. The memo • Creates emotional barriers right from the first sentence (accusing employees of lying and cheating, later calling them names), preventing readers from perceiving the intended message • Presents a restrictive and authoritarian attitude, reflecting an environment that discourages open communication and thus discourages employee candor • Expresses bias or prejudice (in the slur against women employees) • Reflects the author’s anger and defensiveness (“I simply have no choice”) • Assumes bad intentions on the part of the employees, underlining the lack of audience-centered thinking • Uses vague, confusing language (More than three times during what period? Will have to answer to the author for what specific penalties?) • Polarizes workers by inciting conflict between “punctual” employees and others 1.2 The tasks described have the following communication directions: a. Downward, upward, and horizontal—since the entire company is involved. A memo is the best choice (either printed or electronic) to ensure that everyone receives the message (as opposed to, say, a blog posting, which is more passive). b. Upward. Depending on the situation, could be a formal proposal or a presentation at an executive meeting. c. Horizontal. Because this situation...
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...Unit 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. 1.1 Identify the different reasons people communicate. The different reasons people communicate are to express their concerns or fears about something. People use communication to express needs for care, support, ask or give answers, when socialising with family and friends or developing relationship people communicate with each other. Communication is used to show support and reassure, to share ideas and experience. 1.2 Explain how communication affects relationships in the work setting. Good communication in a work setting is very important as this help to build an effective working relationship between service users, their families, and care service provider. A good communicating...
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...Principles of communication in adult social care settings 1.1 Expressing ourselves in the form of communication is a tool we use to portray our needs and feelings to others. Communication can be used in the health and social care setting to build a trusting relationship with a client or patient and to show emotion. We also communicate to provide information, seek information and persuade others. 1.2 Effective communication in the adult social care setting is a necessary tool and used on a daily basis to converse with patients, their families and members of staff. This ensures good team work and care for individuals and effective time management. Using good communication is very effective for building a strong relationship with families to reassure them that a person is receiving the best care they can and their individual needs are being met. 1.3 Communication is a two way process called interaction. It is important to identify someone’s reaction when interacting to see what effect you are having on them. This can help prevent problems or enable them to be dealt with early. Good communication is the source of any relationship and important to be a good carer. However there are many different types of communication such as speaking, facial expressions, body language, position, dress and gestures. 2.1 It is very important to find out an individuals language needs so you can understand the preferences and wishes of the person. Effective communication can help solve...
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...------------------------------------------------- Feedback Communication Report is on Giving feedback simply means telling people how they’re going at work. But the real art of feedback is the ability to also accept feedback yourself - being prepared to listen to what others tell you, without being defensive if it’s bad news. , We are pleased to present our final report on, “Feedback Communication” feedback report has been prepared to help you identify and maximise your key strengths and development objectives. It is a key element in the senior management development programme, and is based on the recently developed management competencies. By having feedback all members within an organization will improve their communication skills if they follow the communication process, and stay away from the different barriers. It has been proven that individuals that understand the communication process will blossom into more effective communicators, and effective communicators have a greater opportunity for becoming a success. We hope that our recommendations will be helpful for you. We look forward to discussing this report with you, with members of your company. Your sincerely Zoya Malik TABLE OF CONTENTS ...
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...Learning Outcomes and Assessment Feedback |Name of the Assessor | | | | | | |Learning Outcomes |Assessment Criteria (AC) |Assessor Feedback | |LO 1 |TASK | | |Understand the importance of |Evaluate current creative and innovative | | |creative and innovative management |management processes in an organization | | |in organizations | | | | |Explain how to lead others to positively | | | |embrace innovation and change | | |LO 2 | | ...
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...criteria In this assessment you will have the opportunity to present evidence that shows you are able to Task No. Evidence (Page no) 1 Be able to compile marketing audits 1.1 1.2 1.3 1.4 2 3 Understand the main barriers to marketing planning Be able to formulate a marketing plan for a product or service 2.1 2.2 3.1 3.2 3.3 Review changing perspectives in marketing planning Evaluate an organization’s capability for planning its future marketing activity Examine techniques for organizational auditing and for analysing external factors that affect marketing planning Carry out organizational auditing and analysis of external factors that affect marketing planning in a given situation Assess the main barriers to marketing planning Examine how organizations may overcome barriers to marketing planning Write a marketing plan for a product or a service Explain why marketing planning is essential in the strategic planning process for an organization Examine techniques for new product development 2 (b) 1 (b) 1 (a) 1 (e) 1 (c) 1 (d) 2 (e) 2 (a) 2 (c) 1 3.4 3.5 4 Understand ethical issues in marketing 4.1 4.2 4.3 Justify recommendations for pricing policy, distribution and communication mix Explain how factors affecting the effective implementation of the marketing plan have been taken into account Explain how ethical issues influence marketing planning Analyse examples of how organizations respond to ethical issues Analyse...
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...perspectives in marketing planning Evaluate an organization’s capability for planning its future marketing activity Examine techniques for organizational auditing and for analysing external factors that affect marketing planning Carry out organizational auditing and analysis of external factors that affect marketing planning in a given situation Assess the main barriers to marketing planning Examine how organizations may overcome barriers to marketing planning Write a marketing plan for a product or a service Explain why marketing planning is essential in the strategic planning process for an organization Examine techniques for new product development 2 (b) 1.2 1.3 1.4 2 3 Understand the main barriers to marketing planning Be able to formulate a marketing plan for a product or service Submitted on 2.1 2.2 3.1 3.2 3.3 Evidence (Page no) 1 (b) 1 (a) 1 (e) 1 (c) 1 (d) 2 (e) 2 (a) 2 (c) 1 3.4 3.5 4 Understand ethical issues in marketing 4.1 4.2 4.3 Justify recommendations for pricing policy, distribution and communication mix Explain how factors affecting the effective implementation of the marketing plan have been taken into account Explain how ethical issues influence marketing planning Analyse...
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...People use communication for lots of different reasons, every single day. We use it to socialize, “Good morning”, “Hi, how are you?”, “Did you see the footie last night?”. We use it to express emotions, encouragement, share ideas and theories are formed from extensive discussions. Good education and helpful guidance are based on good communication, as well as sharing information and experiences. People talk about the choices they wish to make, why they have taken the decisions they have and the views they hold, to help others understand and respect them more. Aii 1.2 Explain how communication affects relationships in an adult care settings Having good communication within a care setting, not only with the service user but colleagues...
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...Understanding the Management Role to Improve Management Performance. Understanding the specific responsibilities of middle managers in enabling an organisation to achieve its goals. AC 1.1 Describe the Goals and Objectives of your organisation. We have both Goals and Objectives at multiple levels throughout the Cromwell Group. From a company point of view the ultimate Objective is to reach the target of “£600m by 2020.” The Goal of the company is “Our goal is to help you reach yours”. The objective is to a degree a SMART objective if you break it down however there are points that do not conform: Specific – Yes £600 Million is a specific value Measurable – The statement is measurable as we are currently at £297 million the difference between the 2 figures can be calculated. Achievable – We could achieve the £600 however not in our current state. We have a lack of space, technology and understanding of the way forward due to some values held by the owner. Realistic – In our current state without a major investment from the business or without an acquisition it is not realistic. Time-bound – With a target date in place yes it is time-bound. In summary without an investment from the company in a number of areas namely Technology we will not be able to move closer to that magical figure of £600 million. We continue to strive to be the best in our area however we are struggling with issues that a number of other logistics companies have overcome many years ago. The...
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...share their needs, feelings and information or instructions and to build relationships with others. 1.2 Effective communication affects all aspects of working in adult social care setting as it is needed to build relationships with the service user and to be able to identify there likes, dislikes, and needs. If you don’t have effective communication then important information won’t be shared between staff or the relevant health professionals. Any staff training or appointments for clients need to be communicated so daily activities can be planned around them. Another reason why using affective communication is important is to be able to share any information about the service user using the communication books, handover books or health updates, to make sure everyone is aware of any changes in medication or personal preferences that might affect their behaviour. If a client’s behaviour towards something or someone changes then this information needs to be shared so any changes in their care plan can be made and so that everyone on shift is aware and can avoid any disruption or emotional stress to the service user. 1.3 It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of how they are feeling and what they are trying to express, their reaction may show positive or negative reactions to what is being said or done that helps you to assess their needs and whether any changes are needed. For example if you were...
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...OFFICE MANAGEMENT Assessment Outcome 1 Manage and Lead People and Activities within the office environment Contents 1 Terms of reference 2 3 Findings 4 3.1 Levels of decision making 4 3.1.1 Strategic 4 3.1.2 Operational 4 3.2 Role of the office manager 4 3.3 Financial planning and budgetary control 6 3.3.1 The purpose of financial planning and budgetary control 6 3.4 Effective delegation 7 3.4.1 What is delegation 7 3.4.2 The delegation process 7 3.4.3 Benefits of effective delegation. 7 3.4.4 Barriers to effective delegation 7 3.5 Leadership models 8 3.5.1 Authoritarian model 8 3.5.2 Democratic model 8 4 Conclusion 9 1 Terms of reference As office manager I have been asked to evaluate the complexity of strategic and operational levels of decision. I will then analyse the role of the office supervisor in the operational planning process. I will then describe the process of financial planning and budgetary control in managing and leading within the office environment. I will then explain the delegation process as well as two benefits and two barriers to achieving effective delegation. I will also evaluate two leadership models adopted by the Office Manager and determine their effectiveness in relation to employee motivation, operational goals, and organisational efficiency. 3 Findings 3.1 Levels of decision making 3.1.1 Strategic Strategic decisions are long term, outward focused decisions that are made at high levels...
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...Critical analysis of the Clift Village Shopping Centre Project management plan 1/31/2011 Executive Summary This paper has been prepared to critical analyse the project management plan (PMP) of the Clift Project Village shopping centre barrier guard upgrade. The shopping centre multistorey car park was audited by its public liability insurer and they deemed the perimeter barrier fence not compliant to Australia standards and a danger to the public, the fence had to be replaced with a complaint fence. TJA Industries was approached to fix the problem which it completed with an Ingal anti-climb system with an integrated car barrier. The paper discuss the need and justification of the PMP for this construction project, areas that are discussed further in this paper are the audiences of the PMP and why they need to sight the PMP, the major stakeholder, the project owner (Village Investments) is found to be the main audience for this projects as the project owner needs to approve the PMP for the project to continue. In the last section of the body of the paper, it identifies the PMBOK guide as the base of the structure and contents of the PMP, it identify the PMBOK’s nine functions of project management are in the Clift’s PMP in some way with the major function having a lot more detail put into them. The major functions discuss were scope, time, cost, HR, quality and procurement management. One major lesson to be learnt is in the HR management plan with the stakeholder analysis...
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