CIBC Financial Service Representative Outbound Calls Submitted to: Aaron Dresner Submitted by: Amina Ali Alishba Chaudhary 5986222 Khanh Hoai Nguyen 9691839 Yolane Sima 6454046 Monday May 27, 2013 Phase I: Job Analysis MANA 362 Table of Contents CIBC 3 Job Description .............................................................................................................................4 Task .............................................................................
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INTRODUCTION There are many organisations with various degrees of quality service but what gives an organisation an edge over its competitors is good quality service. It is important for organisations to monitor and manage quality in every aspect of its operation with the customer. I.e. before the purchase, during and after the purchase (after sales service). QUESTION 1 What is need and expectation? Need is a product or service strongly desire by a customer. The customer wants it at all cost
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is essential to the whole firm. With the help of this policy, there are hundreds of stuffs will work 24/7 to get in touch with the random clients, any negative feedback will be automatically ranked in the company recent issue board, and customer service manager will starting to follow up and figure out the solution then return to the clients. The whole idea of this policy is about
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etc. Sony’s philosophy is to provide customers with high-quality products and high quality services. Sony established “The Sony Group of Conduct”, established in May 2003. To reflect changes through the years, they revamped it in April 2012 and called it the Sony Pledge of Quality. This move was aimed at reinforcing awareness of Sony's commitment to ensuring that the quality of its products and customer services exceeds the expectations of its customers around the world. Based on the Sony Pledge of
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Lancaster school, Rainbow Nursery and a riding school with young children with Autism. I have good listening skills and act upon it by being considerate of other people’s feelings and offering support and advice when needed. In my past work with customer service I displayed this regularly and have much experience on how to deal with all types of individuals. I am able to give a constructive opinion and make sure everyone benefits from my actions, I am also a college representative which means I’m able to
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keep them to keep growing in the right way. Customers love the taste at Starbucks, but Starbucks is hurting customer service department. Starbucks made terrible scores with customer service. Starbucks trains a great deal on drink making, but they need to train even more on friendliness. Most people have that have been to chick-fil-a find their approach to customer service
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BTEC LEVEL 3 EXTENDED DIPLOMA IN UNIFORMED PUBLIC SERVICE ASSIGNMENT BRIEF Student Name: Chelsee Fagan Tutor Name: Unit Number & Name: 16 Career Planning for the Public Service Launch Date: 20 April 2015 Hand in Date: 1 June 2015 Learning Outcome & Criteria Covered: LO 2, P3, P4, P5, M1, D1 ASSIGNMENT TITLE: Skills & Application No.: 2/2 | | ASSIGNMENT
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CUSTOMERS SATISFACTION TOWARDS HONDA ACTIVA -A STUDY WITH SPECIAL REFERENCE TO NILAMBUR The Project Report Submitted to the partial fulfillment of B.com Degree Programme (CCSS 2009 Admission) By ABDUL SHAMEER. P AZAJBCM018 DEPARTMENT OF COMMERCE AMAL COLLEGE OF ADVANCED STUDIES, NILAMBUR 2012 DEPARTMETN OF COMMERCE AMAL COLLEGE OF ADVANCED STUDIES MYLADI, ERANHIMANGAD PO, NILAMBUR 679393 Certificate This is to certify that Mr
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FACULTY OF INTERNATIONAL EDUCATION ⃰⃰ ⃰ ⃰ JOHN LEWIS – A CUSTOMER SERVICE CASE STUDY Prepared for Dr. Cao Dinh Kien Instructor of the course Applied Integrated Business By Man Hong Ngoc Class: FB6A ***** October 27, 2015 I – Introduction John Lewis The John Lewis Partnership is an employee-owned UK company, which operates John Lewis department stores, Waitrose supermarkets and some other services. The company is owned by a trust on behalf of all its employees – known
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skills, abilities) that are critical in determining how results will be achieved. For example, in the job description for Registered Nurse, one of the competencies might be customer service, which includes knowledge (of principles and processes for providing customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction), the skills of active listening and speaking, and the ability to identify problems. B. The second step involves identifying indicators that
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