...Communication Case Study Sandra Brown HCS 350 February 23, 2015 Frances Johnson Communication Case Study Communication Case Study Effective communication in the healthcare setting is vital to provide optimal care to patients. Delegation requires clarity and precision for effectual outcomes. Complete understanding of the task delegated yields greater outcome for patients and staff performance. In the first scenario, Rashad is attending the team meeting and tries to clarify his role as assistive personnel. He presents to the nurses that they would be able to rely on him to help with their patients during the shift for hygienic care and toileting. He is quickly discounted by one of the staff RNs, Robin, who raised her voice and firmly stated, "You are only an aide. That is in the RN role. We don't expect you to think, just to do what we tell you to when we tell you." Robin at this point is displaying an aggressive style of communication. Rashad quietly sat without responding because he was in fear of losing his job. Passive communication presents here. Rashad then started to plan on how he would make Robin pay for her statement by not doing anything without being told.(Hansten & Jackson p. 283. 2009).Rashad at this point starts to display passive aggressive communication style. Communicating using an aggressive form can be very ineffective and disrespectful. The nurse made Rashad feel like he was not valuable to the team. This aggressive style of communication discomforts...
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...Communication Case Study There are several different communication methods during the delegation process. After analyzing three scenarios, this paper will illustrate the passive, assertive, aggressive, and passive-aggressive techniques. Scenario 1 The nurse in the scenario is displaying a very aggressive attitude. The assistant becomes quiet and has some passive-aggressive ideas for retaliation. While being a charge nurse, I had to delegate a task to radiology technologists. They became very defensive and questioned the authority. At this point, I became aggressive, and stopped all communication. If I could do it again, I should have remained calm and explained the reasoning behind the tasks. I could have kept a firm and confident tone with being aggressive. Scenario 2 The nurse is following up on tasks delegated to the volunteer. Avoiding confrontation, the nurse takes a nonassertive stance and finishes the tasks herself. Early in my career as an emergency room nurse, I would take a nonassertive approach to dealing with difficult seasoned techs. It was very exhausting, and it seemed the techs would take advantage of it. The thought of an encounter with techs led to the nonassertive behavior. I would always feel so overworked when working with the techs. The nurse manager finally gave some advice for ways to improve assertiveness. She also supported me during staff meetings. Scenario 3 The surgical tech told her boss that she would not scrub any orthopedic...
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...1 Running Head: Dynamics of Group Behavior 2 DYNAMICS OF GROUP BEHAVIOR Communication in Groups: An Effective Communication Study Chiew Saechao-Saephan Fresno Pacific University Introduction We will take a look at the different dynamics that leadership, group develop, and management as it relates to group synergy, group member roles, leadership in groups, conflict within and between groups, and communication in groups. Group Synergy Synergy as defined in Working in Groups, is "the cooperative interaction of several factors that result in a combined effect that is greater than the sum of individual contributions (Engleberg & Wynn 2013)." Synergy applied to groups and teams means much more than just working together....
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...A Study of Effective Communication A Study of Effective Communication A Study of Effective Communication Effective communication is a crucial part of everyday life and especially in the workplace. This assignment reviews the interpersonal communication between a manager and employee in two different films. The first film is, “Listening Skills: Yeah Whatever”, and the second film is, “Virtual Workplace: Out of the Office Reply”. The assessment of these videos will show the intricate ways in which communication in the workplace happens. In the video, “Listening Skills: Yeah Whatever”, the communication between Pilar and Miguel in the first part of the video was horrible. Pilar being the manager to Miguel was trying to relay important information about the financial side of the account Miguel was working on. While Miguel was an excellent artist who delivered a masterful campaign piece for the client, he did so 11,000 dollars over budget. Pilar had him come into the office to discuss these shortcomings on the account and come up with a way to correct the situation. ("Listening skills: Yeah," ) Miguel was so excited about how well the campaign had come out and was infatuated with himself that he did not listen to what Pilar way saying to him. He believed the client had deep pockets and had come to their firm primarily because of Miguel and his skill. Miguel felt he was above his manager Pilar and his body language emphasized this point...
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...Communication Style Case Study Daria Aradio Monday, October 1, 12 University Of Phoenix Communication Style Case Study This is a case study about styles of communication. Presentation four scenarios identifying: passive communication, assertive communication, aggressive communication, and passive aggressive communication. The scenarios present how improvement with use of appropriate communication to promote effectively a professional outcome. My first scenario will demonstrate passive communication that leads to a passive aggressive outcome. The charge nurse in intensive care unit delegates out assignments to the other nurses, and at times the intensive care unit nurses refused to take more than two patients. Instead of the intensive care unit charge nurse delegating assertively the assignments she chooses to take the third patient. This causes her to become greatly behind in her own care, in turn providing a lower level of care to her patients. In a code or emergency situations because the charge nurse becomes burdened down with three patients, she cannot assist in these emergency situations and poorly manages direction and flow of the unit. This has led to the charge nurse holding resentment to some of the other nurses because they refuse an extra workload. When it came time for the other nurses to take vacation the charge nurse who does the scheduling tried to be fair and took three days less of her own vacation days to facilitate the fellow...
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...themselves. Indeed, word decoding development and discrepancies are the concern of many researchers and educators, predominantly for younger children and children with learning deficits. However, this concern has sometimes led to the abandon of the corresponding item of word decoding: sentence comprehension. It is clear that many readers be deficient in adequate reading abilities and knowledge to appreciate the sort of texts that encompass their classroom lives. World knowledge is mostly cooperative to considerate text genres such as narratives or novels. But students need domain-specific knowledge to understand their textbook material. Here in this assignment it is going to be discussed about the reading strategies and how it helps in communication in the businesses 1.1 All information about the natural or social world is based on the text data surrounded. School, work and the success of our social order depends on the capability to realize the material. Many children and adults are still under pressure to understand the text data. Following are some techniques to make them understood: Reading strategies Before reading Preview text type and text features: students should be thinking about what's going to read it before reading. Also, graphics, hyperlinks, and the information will be aware of what kind of writing. (www.ft.co.uk) Four corners and staying guide: A Guide for goods or reading texts should be there to help the people who have the deficiency in reading. Quick...
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...Chapter 12 Case Study Dennis P. Furey, Jr. ML 5313 Project Management March 28th, 2014 Communication Errors According to the Case Study 2 identified as International Communications (Clements & Gido, 2012, pp. 426-428) in Chapter 12 of the text, the project manager, Samuel, appeared to make numerous errors with his communication process or his lack thereof. Angelique, the plant manager in charge of the newly developed Ireland facility that Samuel’s company was designing and constructing, was never able to make contact with Samuel when she needed information, follow-up, or to discuss necessary changes. A large factor that played into the issue was that there appeared to be no beneficial communication plan in place for this project. This was an international job and would need to have sound, precise communication in place in order to be successful. Another issue with Samuel’s communication was his derogatory, stereotypical remarks about women work associates, either behind their backs or to the face of other employees, such as his own female administrative assistant, Penny. By stereotyping the female workers, Samuel was being unethical and caused a shadow of unprofessionalism to bear over him, which would reflect on himself as a project manager and his team. One last major error the researcher observed from the case study was that Samuel ultimately shut down communication from the onset just through his general business practices and mentality. Samuel stated in his...
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...Communication Style Case Study Rosa Olivia Ramos HCS 350 November 12, 2012 Katherine Brewer Communication Style Case Study There are a variety of communication styles and some are better than others. I will analyze three scenarios and explain if a passive, assertive, aggressive, or passive-aggressive communication style was used. I will also discuss a personal experience where a passive communication style was used. I will discuss how I could improve the communication and how communicating effectively is important in the health care profession and to the outcome of this interaction. The first case study was about a nurse, Robin, who used an aggressive communication style toward Rashad, a healthcare assistant. During a team meeting, Robin stated that Rashad was just an aide who was to obey the RN’s and not think for himself. Robin spoke her mind, did not filter her thoughts, and was blunt. Her voice was raised and she embarrassed Rashad and belittled him in front of co-workers. Robin attacked Rashad in a hostile manner which makes her communication style aggressive. “Aggressive behavior is an encroachment or attack upon another and is almost always hostile in intent” (Hansten & Jackson, 2009, p. 281). Robin is being emotionally honest by verbally expressing what she actually feels, even though the unkind words may offend or hurt others. Rashad, in turn, displayed a passive communication style because he didn’t respond to her. He stayed quiet and instead started...
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...Communication Style Case Study Scenario 1 In the first scenario, the writer illustrated an aggressive, passive-aggressive, and passive communications styles. The staff registered nurse (RN), Robin, responded by being aggressive. She was very inappropriate and unprofessional. She raised her voice to tell the assistive personnel, Rashad, in front of his team members that he is only an aide, and his role is just to follow orders. She humiliated and downgraded her team member by conveying a message to him as well as to the rest of the team that assistive personnel are not important part of the interdisciplinary team because they do not need to think but need to do what they are told to do. Rashad first responded by being passive. He did not say anything to Robin because he was afraid he would lose his job. Rashad’s plan was to make Robin pay for how she behaved by not doing his job until he is told what to do. He was being passive-aggressive. First, Rashad’s silence can be perceived as agreeing with Robin in regards to assistive personnel not being important. Second, by being passive-aggressive and planning on not doing his job will not only get him in trouble but also will jeopardize patient’s health and well-being. He needs to further clarify his job description and assigned duties by talking to Robin and his supervisor. Scenario 2 In the second scenario, Pamela, the school nurse, was being nonassertive. She was a good nurse by following up on Brigite, a volunteer, and making...
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...Table Of Content 1. Introduction 2. Interpersonal Communication 3. Characteristics of Effective Interpersonal Communication 4. Concept 5.Process involve in Active listening 6. Perception 7. Conclusion 8.References INTRODUCTION This assessment is going to identify and analyze interpersonal communication skills and behavior exhibited and observed in a movie titled Twilight, a 2008 American romantic fantasy film based on Stephanie Meyers popular novel of the same name. Interpersonal Communication Communication is not an easy process. It involves verbal and non-verbal attempts to assist the other person to understand what we are trying to communicate. Yet it often fails. Communication occurs every day in our lives and it happens in every situation. All our daily activities require us to communicate in one form or the other. It is important to communicate in order to pass on information to people that we interact with. Communication is any action, verbal and nonverbal, which is conveyed by a person and received and understood by at least one other person. These actions or behaviors can be ideas, feelings, values and attitudes. When the receiver perceives the message, a meaning is obtained from the message. A relationship is formed between people as they engage themselves in a communication process. Communication can take place with or without words. Our communication output is composed of verbal, vocal and visual signs or...
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...Focus: Taliana’s family will develop, practice and increase Taliana’s interpersonal skills. Ms. Smalls (MHS) and Mrs. Clark (MHS) discuss communication barriers. Intervention: MHP and MHS discuss Taliana’s recent incident and process barriers. MHP and MHS identify one of Taliana’s communication barriers. MHP teach “I” statements to MHS to encourage Taliana’s emotions to decrease the lack of communication. MHP and MHS practice how to teach Taliana how to use “I” statements. MHP and MHS discuss Taliana’s relationship with peers and family members. MHP encourage MHS to remain positive and constant. MHP observe Taliana unable to get way, Taliana use profanity towards MHS and left the home for work. Response: MHS report Taliana got upset and...
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...Communication Style Case Study Communicating Style Case Study According to The Effective Communication website (2012), “Communication skills include both verbal and non-verbal messages that people use when interacting with others. These messages can include such things as words, phrases, facial expressions, sign language, body language, gestures and voice tones” (para.1). The concept sounds quite simple but would there be hordes of books and countless seminars on communication, if it were that simple? The ability to communicate effectively can be difficult and this may be why, it is sometimes referred to as the art of communication. People communicate using different styles and a good communicator needs to be aware of these styles. The ability to effectively manage differences continues to baffle many, as illustrated in numerous current events. The ability to identify different communication styles and to understand one’s own communication style could be a very beneficial tool. O’Neil and Hansten (2009) described three different styles of communicating; passive, aggressive and assertive and/or a combination of styles, such as, passive-aggressive. By using three separate scenarios, O’Neil and Hansten (2009), successfully illustrated the differences of each. This paper will analyze each of these scenarios; while identifying the style or styles of the communication utilized. The author will also apply the same analysis, with an experience of her own. She...
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...Table of Contents Assessment cover sheet………………………………………………………………………1 Plagiarism Declaration…………………………………………………………………….....2 Cover Sheet…………………………………………………………………………………..3 Brief Introduction……………………………………………………………………………4 Dialogue……………………………………………………………………………………...6 Analysis Effective skills………………………………………………………………………..10 Ineffective skills……………………………………………………………………...12 Improvement on Ineffective skills……………………………………………………13 Conclusion……………………………………………………………………………………14 Reference list…………………………………………………………………………………15 Brief Introduction Gia is a biographical film about the life of Gia Ccarangi. Gia is from Philadelphia, and moves to New York to become a fashion model. She quickly moves to the forefront of the modelling industry. Her persistent loneliness after the death of Wilhelmina, her mentor, drives Gia to experiment with drugs. She becomes romantically involved with Linda, a make-up artist. After a while Linda begins to worry about Gia, and the extent of her drug use, and gives Gia an ultimatum – “Me or the Drugs” After numerous failed attempts at reconciliation with Linda and her Mother Gia begins to abuse heroin. Eventually, and with great effort, Gia is finally able to stop using drugs. She has by this time however contracted HIV from an infected needle and dies from AIDS related complications in 1986, aged 26. The scene selected is set in Linda’s apartment, where Linda, holding up Gia’s drugs, gives Gia the ultimatum “This or...
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...Communication Style Case Study First Scenario The first scenario is describing an aggressive behavior from a staff RN (Robin) towards an assistive personal (Rashad) who was just expressing his opinion during a team meeting. Robin intimidated Rashad with her aggressive comment to the point that made Rashad feel frustration, but Rashad did not respond her back; he stayed quietly. Instead, his response was passive-aggressive when he began to plan how to take revenge in future working situations. If I could improve this communication, I would do the following changes: Perhaps, she had a bad day that she explodes against Rashad, but she should not let her personal feelings to interfere with her interactions with others. Definitely, she needs to be more respectful. She needs to learn to calm down and relax before expressing her opinions. She should not raise her voice, neither to interrupt or made offensive comments about others responsibilities; she should not sub-estimate the role of others. In sum, she needs to understand the concept of effective communication within teamwork. In the other hand, Rashad was apparently passive, but very frustrated because he was afraid to respond to that comment. He should understand that he is an important part of the team, and his role is equally important than hers. He should tell her with normal tone of voice that this is not the appropriate way to talk to him; we all deserve respect, and state the purpose for being together in the meeting...
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...Company Profile in Brief: 1. ……………………… 2. ……………………… 3. ……………………… |OUTLINING THE PROBLEM ALONG WITH RELEVANT CAUSE-EFFECT & SOLUTION: | 1. Rigid & unwise organizational culture: Reference: Local community has little access to the huge establishment for their livelihood. They do not even get a chance to say their Friday prayer at the nice mosque made for the staff only. Outcome: The local community is hostile to the outsiders who are serving there. Reason behind Rigidity: • Absence of the multinational corporate culture to “ACT LOCALLY”. • Uniform organizational policy irrespective of their geographical presence. • Scattered Operations Division. Solution: • Implementation of pure professional corporate culture to THINK GLOBALLY & ACT LOCALLY. • Reform organizational policy with regard to different geographical presence. • Reform organizational policy with regard to recruitment & staffing in order to appoint local skilled hands (White Collar employee) at the plant. • Adoption of Operations Division at a required level to face challenges from both Internal & External environment. • Maintain a steady and cost effective practice of Corporate Social Responsibility (CSR) to involve local community in such a way that makes them to hold a good feeling about the company & bring...
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