...Chapter 15 Influencing and Communication. Target Skill: Communication skill: the ability to share information with other individuals. Fundamentals of Influencing Defining Influencing Influencing is the process of guiding the activities of organization members in appropriate directions. Appropriate directions are those that lead to the attainment of management system objectives. The primary purpose of the influencing subsystem is to enhance the attainment of management system objectives by guiding the activities of organization members in appropriate directions. The process of the influencing subsystem involves the performance of six primary management activities: Leading, Motivating, Considering groups, Communicating, Encouraging creativity and innovation, Building corporate culture. Emotional Intelligence Emotional Intelligence is the capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own emotions as well as the emotions in relationships with others. Communication Communication is the process of sharing information with other individuals. Information is any thought or idea that managers want to share with others. Interpersonal Communication To be a successful interpersonal communicator: -How interpersonal communication works -The relationship between feedback and interpersonal communication -The importance of verbal versus nonverbal interpersonal communication How interpersonal Communication...
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...Final Paper - Influencing Leadership Over time there have been many of leaders in our world’s history, all of which have left their mark in some way, shape, or form. Some of the world’s greatest leaders have left a negative mark behind them where as many have found ways to leave a positive mark in their wake. One of the greatest things that any leader can strive for is the worldly influences they leave behind for generations to follow. It is in these influences, both positive and negative, that leaders of modern time are able to model their leadership style. One of the greatest things I wish to achieve is the ability to have any leadership I have exhibited to transcend me in death in order for our world’s future leader’s a better chance to provide positive leadership practices and induce proper change when required. Spanning as far back in time as records can call upon there have always been people placed into positions of leadership. In the prehistoric times when societies were merely small groups of Neanderthals we now call “cavemen” there was always an alpha male. The alpha male was typically the strongest and wisest of the group, charged with the safety in all decisions made by the group to ensure the best possible chances for survival in the harsh prehistoric times. Later, as time passed along these Neanderthals developed further and crated the larger societies of the ancient Egyptian empire. In the times of the ancient Egyptian empire leadership started to...
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...Influencing Consumers through Marketing Strategies This essay will identify the consumer behavior concepts to target potential markets, it will also present the attitudes and intentions of those concepts that affect the consumer decision making process of the target market. It will explain the reason for using these concepts and the results you expect to receive from the study that is used in the development of marketing strategies to be proposed. A questionnaire of no more than 10 questions will be prepared that will best reflect the target group. A marketing strategy will be proposed based on the target group responses to the final questionnaire. An individual who purchases a product or service for his own personal use is called a consumer, these consumers that show inclinations toward a specific product or service is because it is their taste, need or desired interest. The consumer behavior deals with various stages a consumer goes through when making a decision of purchasing a product or service. Some reasons an individual buys a product is due to: need, social status or gifting purpose. According to Maslow’s Hierarchy of needs individuals purchase for self actualization, esteem, social, safety and physiological needs. These consumer behaviors mentioned above can affect and have great influence in consumer decision making process. Some of the consumer behavior noted in this study is the stimuli to target a potential market. Both classical and operant...
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...[Professor’s Name] [Writer’s Name] [Course Title] Influencing Character [Date] 13-10-2012 Influencing Character Introduction In life, we meet many people that impress us with either their attitude or aptitude but there are very few that inspires us in our life. People with the potential to inspire individuals have to ability to influence the life of others for better. Inspiration The people with whom he is associated with on bases of values, interest, aims or believes usually inspire an individual. The historical figure that had always inspired me, even before I had the understanding of inspiration is none other than Neil Armstrong. Neil Alden Armstrong an aerospace engineer by education and a naval aviator, test pilot and university professor by profession, as is a well-known fact, was the first man to step on the moon. Neil personal interest was in plane. He fell in love with them at the age of two when his father took him to Cleveland airspaces. At the age of six, he went on his first plane ride and had his piloting license at the age of sixteen even before he had his driving license (Biography.com ,2012). Armstrong was the second member of his family to go to college. He earned his bachelor’s in aeronautical engineering from Prude University under the Holloway Plan. As his education was funded through the Holloway Plan, he had to serve three years in navy after completing two years of his bachelor’s. In navy, Armstrong...
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...Influencing Group Communication In companies there are always going to be managers, and no two managers are the same. They each have their own leadership style, and their own way of getting things done. One thing that managers all have in common is that they hold some form of power over the people underneath them. Last week these forms of power, the 5 power bases, were introduced and discussed. These bases of power are referring to the way in which managers, or leaders, use to influence the people underneath them to get their work done. The 5 bases of power are divided into Formal which includes coercive, reward and legitimate power, while the other is Personal power, expert and referent. The first power, reward, means exactly what it states. It is reliant on the ability of the manager or leader to be able to reward the employees. In some businesses managers set up incentive programs to get their employees to perform better, or to each achieve better sales numbers. It doesn’t necessarily mean that the reward has to be monetary or even tangible. Most companies already use this base of power when they incorporate things like Employee of the Month, or boards that show who outstanding employees are for that month, or quarter. I know that this base of power would be highly effective in my company because the people at my company are highly competitive and they would love to have the chance to be spotlighted. With coercive power managers use the exact opposite of reward. They...
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...Influencing Group Communication Sharon Banks BCOM 230 June 02, 2014 Fran Carter This paper power point will reflect on personal experiences and / possible experiences within organizations today’s society. I will consider how these relate to the five bases of power: coercive power, reward power, legitimate power, expert power and referent power. I will define the five bases of power, indicate which powers are formal or personal, and relate how these power bases affect communication with groups and organizations within today’s society. Influencing Group Communication The five bases of power: refer to the methods that managers and leaders utilize to influence their employees: 1. (Positional) Coercive Power- belief that a person can punish others for noncompliance. The use of coercive power results in an atmosphere of insecurity or fear. Threats and punishment are common tools of coercion. Implying or threating that someone will be fired, demoted, denied privileges, or given undesirable assignments. Relying on this form of power will result in a very cold, technocratic, impoverished style of leadership. To be a true leader, you need a more robust source of power that can be supplied by a tittle, an ability to reward, or an ability to punish. Coercion reduces employees’ satisfaction with their jobs, leading to lack of commitment and general employee withdrawal. Coercion continues to play a role in organizations influenced by quality management. 2. (Personal)...
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...Influencing Group Communication Your name XBCOM/230 University of Phoenix Influencing Group Communication In any organization today, one will be able to see the five basis of power at work. Some of these powers will be evident in some individuals and it may take longer to see them in other within the organization. The five basis of power that we will discuss are, coercive, reward, legitimate, expert, and referent. These five basis of power are broken down into two separate groups, one being formal and the other being informal. The formal group will consist of three of the five basis of power and they are: coercive, reward and legitimate. Obvious this leaves expert and referent as the two that will be referred to as the informal basis of power. After taking the time to look into and study each individual basis of power, I feel that the informal basis of power would be the most efficient way of leading. The three formal basis of power being coercive, reward and legitimate are the powers that I will begin to discuss. Although most people tend to have some sort of fear towards their supervisor, it takes a turn for the worst when you have a supervisor that uses coercive power on any worker. Coercive power or authority is the utilization of fear to get an employee to do what the supervisor is asking. In this day and time, with jobs being harder and harder to come by, supervisor will use the fear of an employee losing their job to the supervisor’s advantage. Both employee and...
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...Influencing Above and Below Shane Bayless MGT 665 May 25, 2015 Ray November, LL.M, J.D. Influencing Above and Below The ability to influence your boss and your subordinates is a critical skill to be successful. When attempting to advance or gain more responsibility within your organization, you will need to have influence with your superiors to recommend you for advancement. It is a similar thought process for influencing your subordinates at work. Seeing both of these types of people as potential allies is always a good first step. How you treat these people will depend on what steps you take to influence them. When influencing your supervisor, what steps will you take? Akai is my direct supervisor and work. He is fairly new to the position and his team has been expanded to nearly double the size he had a few weeks ago. He is eager and willing to assist his subordinates which will allow me to influence him if I find a better position in the company. I will need to work hard, meet my goals, and show him that I am able to handle more responsibility. According to Cohen and Brandford (2005), the approach to influencing your supervisor is handled in four steps; first see your boss as a potential ally or partner, then make sure you understand your boss’s world, then be aware of the resources, or currencies you currently have or need to acquire, and finally pay to how your supervisor wants to be related to. These are the basic steps to helping gain influence...
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...Statement of the problem This research aims to determine the factors influencing the happiness depending to the teenagers’ perspective, preference and beliefs. • What are the factors influencing the happiness of the Senior high school students of E. Rodriguez Jr. High School? Significance of the study The findings of this study will be beneficial to: Students. This study will benefit the students to know how the factor of happiness influenced them.. Also, this study will benefit the students to become conscious and aware to the things that can bring happiness to their peers. Teachers. The significance of this study to teachers is to understand the students’ idea of satisfying themselves. Scope and delimitation The scope of this study is...
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...Marketing: consumer behavior Chapter 11 attitudes and influencing attitudes Attitude is an enduring organization of motivational, emotional, perceptual, and cognitive process with respect to some aspect of our environment. By changing the attitude component, marketers often attempt to influence the consumer behavior in a different significant way. Though it may seem positive, in most cases the marketers are changing the behavior in order to sell their products only. They do so by first changing the consumers’ beliefs. After that they try to shift the importance, as well as add additional beliefs and change the ideal. Olay, a skin care product company, portrays a new facial cleanser in an advertisement. The advertisement portrays the famous singer Carrie Underwood with a reinforcing statement that states, “ it takes a team to make me glam, but just one cleanser to keep my skin clean and fresh.” This may change a consumer’s belief by some sort of expected evidence Underwood’s clear and clean skin. This is also an easier task, since the marketers are targeting young adults reading fashion magazines, and desperate to contain or maintain a certain look. The attitude of the consumers is emerged by the portrayal of the Olay cleanser as the solution to everything, almost as if it works like magic, which may be also adding specific beliefs. The worst part about these advertisements is that these new beliefs that are added or changed may not always be true. In this case, the...
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...FACTORS INFLUENCING CONSUMER PURCHASE INTENTION OF DIETARY SUPPLEMENT PRODUCTS IN PENANG ISLAND OOI SAY KEAT Research report in partial fulfilment of the requirements for the degree of Master of Business Administration 2009 ACKNOWLEDGEMENT I am grateful. First of all, I would like to express my gratitude to Graduate School of Business, Universiti Sains Malaysia for giving me the opportunity to accomplish this Master of Business Administration course. It has been a pleasant and remarkable experience in my life. My deepest appreciation goes to my supervisor, Dr. Azizah Omar on her unlimited guidance, encouragement and support in steering me through this research. Without her valuable advice and assistance, I may not materialize and complete this research timely. I am also grateful to Mr. Shahidan, for his advice at the early stage of this research. I would like to extend my sincere appreciation to my course mates for their constructive comments and criticisms, which helped me get to where I am. Not forgetting also, my heartfelt gratitude to my colleagues for their generous time to provide insightful comments. Support from you all has not gone unnoticed. Last but not least, I would like to express my gratitude to my parents, family members and friends for their support and understanding throughout my post graduate study. Their unconditional love, patience and encouragement have made this research and my MBA course possible. Thank you so much...
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...Influencing Group Communication According to Wikipedia, power is a measurement of an entity’s ability to control its environment, including the behavior of other entities. Frequently power is seen as evil or unjust, but the exercise of power itself is accepted as endemic to humans as social beings. In 1959 a study of power was conducted by psychologists John French and Bertam Raven, and at this time power was divided into five separate and distinctive forms. Because leadership and power are closely linked to one another, it was shown how different forms of power directly affected one’s leadership and success. This idea is used most commonly with organizational communication and also throughout most of the workforce itself. The five bases of power that were derived from this idea are coercive power, reward power, expert power, legitimate power, and referent power. Each of these bases of power show different forms that an individual can use or does already use to communicate and ultimately receive what is desired. Out of the five bases of power, three of these bases are classified as formal powers. Formal powers are generally derived by accepted standards and do not have a casual side to them. These three powers are coercive, reward, and legitimate. Coercive power is based upon the idea of coercion; it involves forcing someone to do something he or she does not want to do. This power can be challenging to use because it typically has a negative impact, which can lead to lower...
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...Influencing Key Stakeholders Andrew Demers MGT-665-0663 June 8, 2015 This essay will discuss efforts to influence two key stakeholders at Pyro Presentations. This business is a family owned, and operated fireworks display company based in Oregon. Due to a large number of senior staff members retiring and business expansion, it became prudent to promote junior staff members as well as develop new positions to be filled. This paper will propose a strategy to influence the key stakeholders following the Cohen-Bradford Model of Influence without Authority. Briefly describe a change effort that could be instituted at this organization. This may be an actual change effort that has previously occurred, one that is currently ongoing, or a fictitious one that you believe is appropriate for the organization. Besides the manager and assistance manager positions at Pyro Presentations, there are two general types of employees: the senior staff members and the junior staff members. The power structure hinged on this division of workers. This dichotomy in power worked for many years until the senior staff began retiring. The issue soon became apparent, that with all those once in power retiring, a new power base needed to be formally established amongst the junior staff. Clarifying goals and priorities is the second step in the influence model. The purpose, in this case, is promoting junior staff members and creating new positions to support the expanding business. Identify one...
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...Influencing Group Communication your name XBCOM/230 University of Phoenix In any organization today, one will be able to see the five basis of power at work. Some of these powers will be evident in some individuals and it may take longer to see them in other within the organization. The five basis of power that we will discuss are, coercive, reward, legitimate, expert, and referent. These five basis of power are broken down into two separate groups, one being formal and the other being informal. The formal group will consist of three of the five basis of power and they are: coercive, reward and legitimate. Obvious this leaves expert and referent as the two that will be referred to as the informal basis of power. After taking the time to look into and study each individual basis of power, I feel that the informal basis of power would be the most efficient way of leading. The three formal basis of power being coercive, reward and legitimate are the powers that I will begin to discuss. Although most people tend to have some sort of fear towards their supervisor, it takes a turn for the worst when you have a supervisor that uses coercive power on any worker. Coercive power or authority is the utilization of fear to get an employee to do what the supervisor is asking. In this day and time, with jobs being harder and harder to come by, supervisor will use the fear of an employee losing their job to the supervisors advantage. Both...
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...tSee discussions, stats, and author profiles for this publication at: http://www.researchgate.net/publication/255180324 Factors Influencing Motivation: An Empirical Study of Few Selected Sri Lankan Organisations ARTICLE · JANUARY 2007 DOWNLOADS VIEWS 5,720 1,459 1 AUTHOR: Thirunavukkarasu Velnampy University of Jaffna 54 PUBLICATIONS 110 CITATIONS SEE PROFILE Available from: Thirunavukkarasu Velnampy Retrieved on: 09 September 2015 Factors Influencing Motivation: An empirical Study of Sri Lankan Organisations Dr.T.Velnampy Senior Lecturer, Dept of Commerce, Faculty of Mg Studies & Commerce, University of Jaffna, Sri Lanka. Email: tvnampy@yahoo.co.in Abstract Motivating employees is a way to make them to give their best to the organization for the achievement of organizational goals. But choosing the strategy for motivation may differ from time to time and organization to organization, because it is a psychological phenomenon and it is depending on the preference of employees. Therefore the present study is made to find out the motivational factors with the samples of 676 respondents from 55 public and private sector organizations in Sri Lanka. The finding of the study is that the perceived level of motivation of the employees in both the sectors is high. As the factors influencing motivation, wages and salaries, physical working conditions, job descriptions, dependency, friendly working atmosphere, interpersonal relationships...
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