... Cover Sheet for All Assignment Submissions Assignment for Course: | MGT 5012- Twenty First Century Management Practices | Submitted to: Dr. Rhonda Polak | Dr. Bahaudin G. Mujtaba | | Date of Submission: | Title of Assignment: The Well Paid Receptionist Case Analysis | CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I have added quotes whenever I used more than three consecutive words from another writer. I also certify that this paper was prepared by me specifically for this course. Student‟s Signature: ____ Instructor‟s Grade on Assignment: Instructor‟s Comments: INTRODUCTION The following analysis is based upon The Well Paid Receptionist case research. The case describes the early beginning of a company in which the founder/owner of the company hired as his first employee a receptionist. She had the profile to embody the job required by the owner. The salary the owner presented to the receptionist of $14,000 was lower than what she had perceived over the past years, but she was offered a percentage over the sales. As the company grew expanding and adapting to newer markets, over the years the sales also grew with a steady rate. In the third year of the company the owner expanded...
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...Job Analysis MGMT335 Unit 2 Assignment Abstract This paper will provide employees a proper understanding of what their job tasks and requirements are the manager and company as a whole needs to fully understand the specifics of what is required of the position. This leads to a better job description. It will research a company's job or position wanted posting and provide the following: list at least 3 elements of the job which would provide areas within the job description. Define at least 1 of the job specifications or qualifications required to apply and fill the position. Based on your identification of the elements and qualifications provide an opinion as to whether the company has conducted a proper analysis of the particular job they are seeking to fill and whether they would be able to gather a pool of qualified applicants. Job Analysis A company has an open position; the Human Resource (HR) personnel must draft an appropriate and qualified job description which starts with a job analysis. This type of work helps the HR personnel to hire the right candidate for the job. A job analysis begins with several steps. Step one covers job analysis which begins with questions like what will the employee produce, who will receive the product or service, and what is the outcome of the day. It requires a description of the product or service of the position. Step two covers function which is to make a serious list of specific task or functions depending on the responsibility...
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...A receptionist is an employee taking an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title "receptionist" is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. Duties The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. Some receptionists may also perform bookkeeping or cashiering duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep the lobby area tidy. A receptionist may also assume some security guard access control functions for an organization by verifying employee identification, issuing visitor passes, and observing and reporting any unusual or suspicious persons or activities. A receptionist is often the first business contact a person will meet at any organization. It is an expectation of most organizations that the receptionist maintains a calm, courteous and professional demeanor at all times, regardless of the visitor's...
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...Job Analysis There are many responsibilities of HR Professionals and conducting a job analysis is one of those responsibilities. Since a job analysis is not typically performed on a daily basis, it is key for HR Professionals to take their time with the process. From reading articles and personally going through the job analysis process, it is a very critical and important procedure that if not taken seriously can affect the business. For example, not knowing what credentials are needed to perform certain tasks could lead to a negative outcome like negligence depending upon the actual position. One of the main reasons for conducting a job analysis is to be able to defend and validate the selection process in a court of law. No organization wants to be sued and performing a job analysis properly can assist in minimizing legal obstacles. Tasks, knowledge, skills, and abilities should be fully explored when conducting a job analysis. Conducting a job analysis at first glance seems to be an easy process; however HR Professionals have to be careful not to rush through the process. Taking time to go through the job analysis process is vital because in identifying the responsibilities for the job it is also the framework for the selection of the right talent for the organization. Each of the articles discusses how important conducting a job analysis is and the importance of truly defining the skills required to do the job. In considering the skills, the articles also points out...
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... Education and Training School/College Dates South Tyneside College September 2001 to June 2003 Hebburn Comprehensive September 1996 to July 2001 Qualifications Gained at College Subject Dates Grade GNVQ Health & Social Care September 2001 to June 2002 Pass Qualifications Gained at School Subject Grade English C English Lit C Maths D Science E French D Textiles D Photography B Music D Child Development E R.E. D Work History Receptionist/Construction Administrator Solutions Recruitment July 2011 – Present When I started at Solutions Recruitment I was initially employed as a receptionist, my duties during this role were answering the telephone, directing calls to the correct consultants, greeting visitors, ensuring candidates completed the correct registration forms, formatting CVs. After being with the company for around 6months I then moved from front of house to back office where I commenced my role as administrator for the construction department, my duties are...
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...consider when operating a successful dental office. While certain details may differ from office to office, generally most if not all dental offices are relatively parallel. To understand the similarities and difference, an observation was conducted at two different dental offices; for the sake of confidentiality they will be known as ‘Office A’ and ‘Office B’. During the observation, four different priorities were noted for observation; office management, chairside assistant role, communication and teamwork, and lastly client rapport. Office Management is crucial to the operations of a dental office as it is the first point of contact with the patient. Office A handled their office activities well, when patients...
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...Job Description Receptionist Holiday Inn Coventry (Job Number: COV000164) Description Receptionist Holiday Inn Coventry Permanent Full Time 156 hours over 4 weeks What's your passion? Whether you're into swimming, travelling or reading at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. We currently have a vacancy for a Receptionist at Holiday Inn Coventry. Holiday Inn Coventry is a modern purpose built hotel situated on the outskirts of this historic city. It enjoys a prime location benefiting from the motorway networks of the M6, the M1 and the M69. This 158 bed roomed hotel has a Spirit Health Club with swimming pool, Traders contemporary restaurant and bar and 18 conference and meeting rooms. As a Receptionist, you will ensure that the highest standards of hospitality and welcome are demonstrated at all times on front desk in the hotel. Your key responsibilities will include check in and check out of guests, billing, messaging and guest relations. You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises, in order to maximise hotel sales. Qualifications The successful Receptionist candidate must be able to demonstrate...
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...The Role of the Hotel Reception Staff To a great extent, people judge whether their stay in a hotel was good or bad by how they were treated by the reception staff. The reception staff are the visible representatives of the hotel. They therefore have a lot of responsibility on their hands. Anything that goes wrong in the hotel is considered the receptionists' fault, and this is often true. Good planning and preparation on behalf of this department leads to less complaints and more satisfied returning guests. Reception is where the hotel is coordinated. They are the ones that know how many guests are in the hotel, how many are coming and how many are leaving at all times. Arrangements must be made to accommodate everyone appropriately or complaints from guests will be justified. If a guest needs anything, they go to reception first. For this reason, the reception staff must be informed of everything that happens in a hotel. The receptionists are the image of the hotel in the eyes of the guests, especially. A good receptionist will make you feel comfortable in your "home away from home". There are many times when we don't even see the guests during their stay -save for giving them their room key on petition, but others go to reception quite often, because they need advice on touring the area, have a problem, or just need someone to chat to. There are very few times when receptionists in bigger hotels have nothing to do. it's a misconception that they are only there to hand...
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...at ease to move around just like how they are at home. During an event without a host, guests attending the event might feel at lost, unenjoyable and boring; Hence, the person who is playing the role as a host have to harbour certain qualities. In order to be a good host, you will have to harbour major qualities such as knowledgeable, polite, interactive, helpful, approachable and welcoming. In this aspect, we will be referring to playing a good host at a hotel. The first person whom someone will seek help from when they enter the hotel would be the receptionist. A good receptionist will be one who must have the knowledge to guide and help the customers with what they need or where they want to go. In order to ensure customer to approach to you, the receptionist must be neat, welcoming by having a sweet smile, an approachable look that is not hostile and untidy and good looks would always be an added bonus. The receptionist must be interactive and helpful in order to hold conversations with whoever they are interacting and to help them with what they need/want in this line. Sometimes a good receptionist should go beyond the call of duty to help customers like bringing the customer to the toilet entrance instead of just telling them the way to get to the toilet if the receptionist counter have enough manpower to function. How to be a better person To me, being a better person requires many kinds of principle and different people have different view on what a better...
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...Personnel function and Responsibilities RECEPTIONIST: One of the primary roles of being a restaurant receptionist is to understand the booking system so they can schedule tables typically based at the entrance to a restaurant. It is our duty to greet incoming guests. It is vital that a restaurant receptionist is friendly, presentable and professional. We also deals with numerous issues in person or over the phone, from restaurant complaints and inquiries over dietary issues to a customer reporting lost property. DINING: Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items. Greet all guests and owners warmly with an appropriate greeting. CASHIER: As cashier to count money before the shift is over to ensure no mistakes were made in transactions. She ensures that the available amount of money tallies with the daily sales records. Because some restaurants operate on a 24-hour basis, cashier has to close out the register, a process that entails counting the cash and entering the totals in the accounting system. KITCHEN: Weigh and measure ingredients, go after pots and pans, and stir and strain soups and sauces. Also clean, peel, and slice vegetables and fruits and make salads. We may cut and grind meats, poultry, and seafood in preparation for cooking. ...
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...Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 9 pages and is made up of 9 Sections. Name: Victoria Jayne Edwards Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. |Feature |How / when used | |1. Answerphone |This is usually accessed by pressing the number 1. It enables you to| | |access and listen to messages that have been left by others, such as| | |colleagues or potential customers. | | ...
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...Assessing about servicing attitude in general (question 8) Chart 7: Ogive of assessing servicing attitude Based on above chart, it can be seen that x< 2 (assuming that x is mark), cumulative frequency is zero. It means that there is no responder who marks from 0 to 2 in term of servicing attitude. With x<4 on the x axis, it corresponds with about 6 on the y axis. This means that there are 6 responders who marked lower than 4. Similarity, for x<6, the above chart shows that 31 responders marked lower than 6. In other word, 31 responders assessed that serving attitude is normal and below. Likewise, 70 responders evaluated good and below because cumulative frequency is 70 at x<8. Obviously, 100 responders who took part in the survey so cumulative frequency is 100 at x<10. The numbers in this below chart are calculated by MS Excel. Evaluating about servicing attitude in general | Value | Mid point (x) | (f) | Cumulative frequency | f(x) | |x - | | f(|x - |) | |x - |2 | f(|x - |)2 | 0x<2 | 1 | 0 | 0 | 0 | 5.86 | 0 | 34.3396 | 0 | 2x<4 | 3 | 6 | 6 | 18 | 3.86 | 23.16 | 14.8996 | 89.3976 | 4x<6 | 5 | 25 | 31 | 125 | 1.86 | 46.5 | 3.4596 | 86.49 | 6≤x<8 | 7 | 39 | 70 | 273 | 0.14 | 5.46 | 0.0196 | 0.7644 | 8≤x<10 | 9 | 30 | 100 | 270 | 2.14 | 64.2 | 4.5796 | 137.388 | Total | | 100 | | 686 | 13.86 | 139.32 | 57.298 | 314.04 | The results are calculated manually 1. Arithmetic mean: = = = 6.86 (Manual computation) ...
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...PREFACE In Tra Vinh University, students who is studying last year of English major - three year or four-year course has an opportunity to practice outside environment. Besides studying in school, the program of study also has eight months for student to internship to accumulate the practical experience. I am a fourth year student of English major so I also have completed eight practicum weeks from (February 29th , 2014 to March 8th ,2014 ) at Thanh Tra hotel. I got many advantages as well as disadvantages when I practiced here. Eight practicum weeks helps me realized that working is not easy. It is very different from studying in school. However, thanks to this valuable time that I can learn many things, I can recognize my strengths and weaknesses as well and some special talents that I do not know before. There are four parts in this practicum report: the description of my practicum place, my practicium activities, task and experience, my self -evaluation, and my suggestions. In my practicum report, I have indicated my daily activities task, experiences, some problems and difficulties while practicum. I also give my suggestions for students who are going to have internship to practice better. acknowledgement Firstly, I want to send my sincere thanks to School of Foreign Languages to allow and support me to do this report. Secondly, I would like to express my deepest gratitude to teachers’ guidance, friends and family’s care in the past four years...
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...Dan India Furniture Office Admin Case Study Below is a free excerpt of "Dan India Furniture Office Admin Case Study" from Anti Essays, your source for free research papers, essays, and term paper examples. OFFICE ADMINISTRATION Table of Contents Electronic Mail 1 Telephone 3 Importance of Effective Customer Care 4 Organisation 4 Customer 4 Evaluation of Office System and Procedure 6 Customer Complaints Procedure 6 Revised Customer Complaints Procedure 6 DanIndia Furniture Customer Complaints Procedure………………………………………………………………….... 8 Customer Complaints Form……………………………………………………………………………………………………………….9 References……………………………………………………………………………………………………………………………………….10 OUTCOME 3 ASSESSMENT – OFFICE ADMINISTRATION From the case study two methods used by DanIndia Furniture to communicate with customers are via e- mail and by telephone. Electronic Mail “Electronic mail, commonly called e-mail or email, is a method of exchanging digital messages from an author to one or more recipients”. http://en.wikipedia.org/wiki/Email. Date accessed 24/10/2011. Electronic mail is a computer based method of sending messages from one computer terminal to another. Messages normally consist of single pieces of text but can include more complicated formats such as graphics and word processed documents. Messages can be sent to another user even if the other user is not logged on at the time the message is sent. The message can be read at a later time. The procedure is similar...
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...NURSE JOB DESCRIPTION Adult nurses care for adult patients who are suffering from acute and long-term illnesses and diseases. They support recovery from illness or operation by using care plans, carrying out care procedures and assessments and by focusing on the needs of the patient rather than the illness or condition. They also promote good health and well-being through education. Nurses usually work within a multidisciplinary team but are the main point of contact for patients, often providing the most continuity of care. Adult nurses work mainly in hospitals and the community, attached to a health centre or general practice and in residential homes, specialist units, schools and hospices. Many nurses work with patients in their own homes. Typical work activities Gaining the trust and confidence of each patient is an important aspect of the job for nurses, especially as they have more contact with patients than other members of the medical team. This extends to developing a good relationship with the patient's relatives as well, particularly in cases of chronic illness where the patient may be returning regularly for treatment. Patients may have chronic conditions, such as diabetes or heart/kidney problems, or serious acute conditions, such as heart failure, stroke, hepatitis or burns. They may be in hospital for surgery, admitted to accident and emergency with injuries, attending an outpatient clinic or undergoing tests and assessments. The trend for community-based...
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