...Role of Conflict in Effective Group Communication Group communication involves multiple members discussing one or more topics or participating on one or more activities. Having multiple members in one setting brings together different personalities, information, cultures, perceptions, and power or influence. Combining these differences forms reasons for conflict to occur. In order to address conflict effectively in a group setting, it is important to understand exactly what conflict in a group means, and how to address the different types of conflict. Conflict in a group occurs when members disagree over two or more options that a group can take when trying to make a decision, resolve a problem, or achieve a goal. Not all levels of conflict are bad; in fact, most levels of conflict can be effective as long as the group knows how to effectively and proactively address the conflict. For example, say two of your team members have a disagreement on a task you have assigned them. This is known as pseudo-conflict if it is just a misunderstanding, or a simple conflict is they do not agree on the issue. To address this conflict you should direct them to both discuss their opinions on pros and cons, combine their ideas, and work together to form a mutual combined finished product. This allows them to work through conflict and learn from each others ideas. Conflict may not always be easy to solve. Once you have gone through all manners of professionally addressing any level...
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...The success of any team is developing a well-written and planned charter. The charter must include essential information such as their goals, timeline, recognizing the roles of the team, clear directions, an established leader and the process of communication all components of succeeding. The leadership in teams vital as the leader sets the tone for informing each team member of their tasks that relevant to them (Jenewein & Morhart, 2008). Also, the leader must frequently communicate to advise the team of deadlines, newly developed updates, and incomplete information that needed to execute the project. Nevertheless, other members of the team contribute essential attributes in areas with strengths where others may lack in those skills. Collaboration and constructive communication, however, play a role in the team outcome as it provides an opportunity to create and share their views openly and honestly....
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...One of the children has been having a hard time regulating her emotions. She breaks down into tears and screams when upset or frustrated. When she screams and cries I remind her to use her words and I ask her what happened. When I am successful at helping her communicate with her friends I feel happy and satisfied. When I am not successful, though, I feel unsure of what to do next. For example, at cleanup time she repeatedly ignored Uncle Jon’s messages to clean up and continued to play with the train tracks and the trains. I went up to her and asked her, “What was Uncle Jon’s message?” She ignored me and kept playing. Uncle Jon repeated the message and she continued to play. I asked her, “Did Uncle Jon say to cleanup or play? She responded with, “Play.” I said, “No, he said to cleanup.” Another friend who was also playing with the tracks began helping to clean up. E. finally put two pieces of track away. When the friend pushed the bucket under the table E. began crying because she wanted to push it under the table. I said, “G. was cleaning up, he pushed it under the table. Its time to get ready for lunch, let’s go to the bathroom and wash hands. E. refused, pulling her hands to her body and began crying for her mom. At this point I didn’t know what to do. I took the child who was ready for the bathroom to wash their hands and left her sitting by the train table. Uncle Jon gave her a hug and she came to the bathroom still teary eyed. I gave her a hug when...
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...The role of effective communication in the managing of Information technology projects Project Management III (IS3A) – Communication Assignment 2 Bradley Isaacs (197019226) Dr Pineteh August 2010 The role of effective communication in the managing of Information technology projects Project Management III (IS3A) – Communication Assignment 2 Bradley Isaacs (197019226) Dr Pineteh August 2010 ------------------------------------------------- Table of contents Abstract 3 Introduction 3 Management of conflict 5 Management of meetings 6 Dissemination of project briefs 8 Team dynamics 10 Conclusion 11 Reference list 12 Abstract Communication forms the communal aspect of managing information technology projects. The effectiveness of this facet can be the determinative factor for many project successes therefore a failure to communicate effective is often the greatest threat to the positive outcome of the project. This paper identifies and discusses aspects that play a pivotal role when communicating in an information technology project environment. Key aspects discussed include the implications for team dynamics, management of conflict and dissemination of project briefs. The management of meeting and how this can promote team dynamics in a project team. Introduction From the beginning of an information technology project, up to the completion thereof, various important roles...
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...Explain the role of effective communication in health and social care Form of communication Between professional and service users The first form of communication I am going to talk about is oral and verbal communication, oral and verbal communication is usually used between professionals and service users by having oral and verbal communication ensures that there is an understanding between the service user and professional. Professionals have more of an understanding therefore by speaking to the professional about the issues they are able to give an immediate solution and feedback. This also ensures clarity. For example if a service user struggles with depression the professional is able to advice the service user on what to do and provide feedback from what they suffered from. Having oral communication allows the service user to provide different ways of repeating what they have said therefore the professional can understand the problem correctly making this an effective communication. If the communication is effective this ensures provision of care and the problem is identified correctly which can be agreed on by making sure that the issue has been received problem i.e. justification. The professional can then provide the service user with a treatment they are confident with as they have more knowledge about the problem and the service user can then receive the best care in order to get better or feel better i.e. self-esteem. A professional must speak in a manner and...
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...Paper title The role of effective communication in managing Information Technology projects Specific instructions Write academic paper in which you discuss the role of effective communication in managing IT projects. * The paper should be well-researched and conceptualised, drawing on arguments in published books and academic articles. * It should critically discuss the role of effective communication from a broad perspective, paying attention to the implications for team dynamics, management of conflict, dissemination of project briefs, management of meeting, collection and management of information etc. * The paper should cite at least three published books and three journal articles. These sources must be cited in-text and a complete reference list provided at the end of the paper. * It should be written in very formal academic English, with no contractions, clichés, slang, abbreviations, emotive and/or gender insensitive words. * Your arguments and/or claims must be logical and well-developed using sufficient examples and supporting data from your research. You might consider using sub-headings to enhance readability. * Paper should have an abstract of 200words and a methodology section. It should also have a declaration and a content page. * The entire paper should not exceed 12 pages and it should be carefully edited for style and language. * It should be typed in Arial font size 12 with sub-headings in 14. It should be in 1.5 line...
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...Communication is all about passing messages on from person to person, or organization to organization. Proficient communication is a fundamental component in a Health and Social Care setting. For example: at a nursing home, a hospital, a nursery or a care home. People that have a job in the Health and Social Care field need effective communication skills in order to provide help for the many service users that they will meet whilst working. Having effective communication skills will help workers in this field to develop a trusting relationship between them and the users of Health and Social Care services. This essay will go into greater depths with the subject of effective communication. Health and Social Care settings are places in which workers in the field offer their help to users of the service if it is needed. People who might use these services are: the injured; school children, the ill and working class citizens from infancy to later adulthood. For each setting under the Health and Social Care field there is a different user and situation, so the method of communication depends on the situation and the service user. For example, in a GPs surgery, the method of communication used would be one-to-one communication as the interaction generally only happens between two persons (the doctor and the patient). An advantage of using one-to-one communication in a GP’s office or a doctor’s surgery is that the patient’s issues are kept confidential by the doctor or GP. The two...
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...Unit 2: Communication and values | | Yvette Moyo | Centre Number : 20669 | | | | | Contents Page * The role of effective communication and interpersonal interaction in a health and social care setting. * Theories of communication Keywords: Communication Interpersonal skills Verbal language and examples Non verbal language examples Service user Care provider This report will cover the role and importance of effective communication. It will cover the meaning of communication and interpersonal skills. This is one of the tasks needed to get the voluntary worker job, because in order for health care providers to work with a diverse range of people they have to develop effective communication skills which they will use not only within care services but also out. Communication is the exchanging and receiving of information that occurs between different relationships. Typical examples are, service user and care provider, mother and daughter, father son. It occurs through the use of verbal and nonverbal techniques such as active listening, eye contact, hand gestures and more. Interpersonal skills are the skills used by an individual to ensure that they are with others in an effective way. These skills involve things such as the ability to get along and work with others through active listening. As mentioned in the definition of communication there are different ways of communicating. Good examples are...
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...Task 1 Question : Explain the role of effective communication and interpersonal interaction in a health and social care context. (P1) Effective communication and interpersonal interaction, are used in many aspects of our lives and are fundamental skills for health and social worker and the service users. Professional care workers have to be able to know when the appropriate type of communication in different situations, with people of different age, culture, backgrounds. There are various type of settings in health and social care where the communication is in use such as one to one, group communication, informal, formal, between colleagues, between professional people and people using services, with professionals and multi-agency working. To succeed in our health and social environment and any other context, the communication and interaction are the most important. To be sure that the message you want to give is received and understood correctly and properly. It is the main skill required by professionals whatever the job the is when hiring. This is why a face to face interview is necessary for employers; to listen and observe the use of oral communication and decide if it is good enough to do the required duties. What effective communication involves? Listening : Listening is one of the most important aspects. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about...
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...it is clear to see that the communication cycles have been put into practice on a number of occasions and have generally worked well. I am going to discuss how the communication cycle has been put into practice within the Jason Young and Stephen Polanski case studies. From the Jason Young case study we can clearly see that the Tuckmans cycle has been working very effectively. The Tuckmans cycle is all about effective communication in groups. Many groups may experience some sort of struggle before people unite and communicate effectively. Within the Jason Young case study we can see that while Jason was in hospital there were many multi-disciplinary meetings to discuss Jason’s progress with a goal to getting Jason as independent as possible. This is an example of the health care professionals working effectively together to ensure Jason is receiving the best possible care while he is in hospital. These multi-disciplinary meetings would not happen if health care professionals did not communicate together and bring their ideas forward to each other. The nurses in the hospital are trying their best to ensure Jason has a pleasant experience. The staff that works with Jason have to feed him, take him to the toilet and clean his teeth etc. As Jason needs a lot of attention it is important that the health care workers work together to ensure all his needs are accommodated for and as a result of this the workers could also try to develop his communication while they are working with...
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...Explain the role of effective communication and interpersonal interaction in a health and social care context What is communication? Communication is where an individual shares sharing information through speaking, writing or another form of medium. This could be texting an individual or using social media sites to interact. Communication is important in a health and social care setting as you may need to inform those around you about a certain patient. For example, when an individual is put into a caring home, the person (typically a family member) would tell the manager/ nurses about the patient. This is because they want the patient to feel comfortable in the home. This would require the manager to communicate with the care workers, so they all have an understanding. What is interpersonal interaction? Interpersonal interaction is how you interact with someone. It is the way you speak to an individual, e.g. your tone of voice and body language. The way you speak to someone can frame/ change their opinion of you. This is because if one individual smiled at another individual, and the other individual didn't smile back, they wouldn't want to smile at that person again. This is because they have placed an opinion on that individual. Also, they wouldn't go out there way to smile at them again, as they have already formed their opinion of them. Contexts of communication Formal communication is conducted in an official and professional way. It is the use of conventional...
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...P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context Communication is highly important, especially in an elderly care setting. It is useful in many different ways and situations, for example; if the service user had vision impairments, it is important that the professional speaks loud and clearly pronunciating properly however is not patronising in any way making the service user feel uncomfortable. This gets important information, such as changes to medication, across clearly to the service user without them feeling uncomfortable or unaware. Different contexts of communication are used in many different care setting situations such as; • One to one – One to one conversations may take place between the service user and the member of staff. One to one conversations allow the member of staff to be heard clearly giving the service user an easier job listening without the distractions from around the room. Especially with this type of conversation, some service users may feel uncomfortable or intimidated; because of this it is best these conversations take place in private, in the comfort of their own room for example. • Group interaction – Group interaction is very different. It involves many more people who all have different views. These conversations are made up of people who don’t meet up regularly; allowing the elderly service users socialisation. Usually group interactions are a lot more informal and chatty;...
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...There are many ways to make communication and interpersonal interactions effective within the health and social care settings. Effective communication is a conversation in which everyone understands what's being said and no one gets confused. It can depend on the context (e.g. one-to-one or groups), the forms (like; oral, written or computerised) and the types of interpersonal interactions (e.g. speech and non-verbal). Communication can help to build relationships with the patients, which means they will trust you know what is best for them and that you'll give the best quality care possible. Interpersonal interaction is how someone interacts with someone else and the way you speak to a client, e.g. tone of voice and body language. The way you interacted or speak to someone can make them form an opinion of you so you have to make sure that you speak to the clients and colleagues appropriately and professionally. The context of communication can change its effectiveness and the client’s opinions of you examples of contexts are; formal and informal, one-to-one, between colleagues and between practitioners and service users. Formal communication is conducted in an official and professional way. It typically occurs with individuals who have not met each other before or when communicating with people in professional settings e.g. going to the GP. This is because the individual wants to give a good first impression and they want to come across official and professional. The practitioners...
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...Explain the role of effective communication and interpersonal interaction within a health and social care setting By Ellena Hall Figure 1 Figure 1 Contents Page: Page 3: Introduction Pages 4-7: Main Text Pages: 8- 9 Conclusion Page: 10 Definitions Page: 11 Bibliography Introduction: I am writing this report to inform year 11 students about effective communication which can be used during work placement in a health and social care setting. This is due to concerns of students being nervous on arrival of work placement and communicating with patients/service users when they start the course. Therefore this report is to help prepare them with different forms and techniques of effective communication and good interpersonal interaction skills. The way in which we communicate vary from person to person as it depends upon ability and the context in which we are communicating, this is due to some people may be unable to communicate verbally due to a condition, but also whether we are in an form al or informal context as we wouldn’t talk to our friends the same way we do with people of higher authority. All methods of commutation can be accessed by every individual despite need; this ensures that every human being can communicate. This is because there are many reasons why we communicate and why effective communication is important, however due to communicating everyday this is often forgotten. We often communicate for one of two reasons, these...
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...Good communication skills are just the beginning for all the skills which care workers need. Without them, it would be really difficult to establish effective relationships with people who use the services. These skills are something which you learn, without training it would be difficult to listen effectively to somebody talking about a difficult experience or sensitive topic, break bad news as sensitively as possible, or communicate with people who have communication difficulties, such as people who suffer from dementia, Parkinsons disease, or following a stroke. It is especially important that staff who work in care homes have good communication skills, this is because a high proportion of people living in the care homes will have problems that can cause difficulty when communicating. For most people living in care homes, especially the ones who do not see family members or friend regularly, interactions with the staff are their main source of communication. The problem is, studies have shown that the opportunities are limited, an Alzheimers society survey of 12 care homes found that the average person living in a care home spent only two minutes speaking or interacting with staff or other residents over a six hour period of observation. This excludes time spent on care tasks like being helped to eat or get dressed. Even during these tasks, interaction can be limited as the worker wants to hurry it up and sometimes they don’t greet the person, or even explain when they...
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