...Medical Office Management Jessica C. Little Kaplan University Medical Office Management I am planning to join the Medical Office Management profession. Medical Office Management is an emerging profession as healthcare organizations look forward to provide quality care to their patients. I have some important skills and competencies that can make me a successful medical office manager. A medical officer manager is a professional in the healthcare sector. The candidate should have the necessary knowledge in clinical practice, business, and organizational management. The professional is responsible for the specific operations of a proper medical practice. It is necessary for the individual to have the best administrative, medical, and clinical skills. Educational requirements for the position of a medical officer manager will vary significantly from one employer to another. However, the candidate should either have a degree in nursing, office management, or clinical practice. As well, most of the employers will consider individuals with a Master’s Degree in Administration or Healthcare Management. In different parts of the United States, the employer will require a degree certificate. However, in the state of Iowa, some employers expect the candidates to have certificates for Certified Medical Office Manager (CMOM) but most expect an Associate’s Degree in Medical Office Management (MOM). The profession requires that the individuals are competent,...
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...Office Management Assessment Task 1 Learning Outcome 1 1. There are three types of decision making – strategic, tactical and operational. However the two main ones are strategic and operational. Strategic decision making are long term, high risk decisions which are made by high level management in an organisation. These decisions are unstructured and are most likely to be made after significant planning and research. Tactical decisions which are medium term decisions can be used to help implement a strategic decision. One possible strategic decision that the partners at Classic Interiors could make would be to expand Classic interiors and create a website selling their products. Setting up a company website is a strategic decision as it is a very high risk decision as if the website fails to take off; Classic Interiors will lose a lot of money as costs can be high for setting up a professional website. Setting up a company website is a strategic decision as it is unstructured and a lot of research and information will need to be gathered before the business can start to plan creating their website. Operational decision making are short term, low risk decisions which are made by low level management within an organisation. These decisions tend to be structured and affect the day to day activities of a company. When making operational decisions, there is a circle of points to help when planning and carrying out these decisions. These points are to define the problem...
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...A Vision for Instructional Supervision: Mission Impossible? by Elizabeth M. Gensante The standard model for supervising instruction in most school districts is a deficiency model, whereby supervisors take on the role of "snoopervisor," visiting classrooms to judge what they observe. As a beginning teacher, I grew accustomed to token visits from my principal whose standard advice was that if I kept an orderly room and maintained student behavior, all would go well for me. Never was there any dialogue about the substance of my lessons. Since he rarely visited my classroom, I assumed I was doing all right. Toward the end of my 15 years as a teacher, circumstances changed. The new principal assigned to my building believed the time spent on instructional supervision should benefit not only me, but also my students and the principal himself. Post-observation talks with this principal were just that--talks. He encouraged conversation by asking me open-ended questions about specific aspects of my lesson--why I chose certain strategies over others, what went through my mind during the planning stage of a particular lesson, and so on. All teachers in my school realized this principal expected us to reflect on our teaching and that we could expect him to engage us in post-observation talk that was collegial and nonjudgmental. We also realized that working with teachers on instruction was important to this principal, yet none of us ever felt threatened because we sensed his genuine interest...
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...Office Management Assessment Classic Interiors 1.0 Introduction This report is to investigate restructuring the Classic Interiors organisational structure and practices. The Partners of the business would like to expand by offering their studio based service through the internet for their clients, as I have been appointed to the post of Office Manager, the areas that need change include; levels of decision making, office management, financial planning and budgetary control, delegation and leadership skills. With my recommendations, this will see the office staff morale boost, steady work productivity, leadership skills and enhance corporate image. 2.0 Terms of Reference As part of my HND Y2 Administration and IT course, I have been asked by Chris Kennedy my Office Management lecturer to investigate and write a report outlining changes to the Classic Interiors organisational structure and practices and give recommendations that I find. This report was to be submitted by 16/10/2014. 3.0 Procedures The information shown in this report was gathered from: Office Management Student Pack Outcome 1 – Chris Kennedy 4.0 Findings 4.1 Levels of Decision making There are two important levels of decision making that Classic interiors can adapt to which are: 4.1.1 Strategic This level is for overall decision making e.g. long term basis. Strategic planning is a management tool that can be used to determine mission, vision, values, goals, objectives, roles and responsibilities...
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...THE Project Management Office (PMO) Prepared by: Dzingwa Madzima June 2010 1 Overview • • • • • • • The What and Why of PMO’s Starting a PMO Types of PMO’s PMO Roles and Responsibilities Executive Buy-In PMO Best Practices Telecel Zimbabwe PMO 2 The What and Why of PMO’s 3 Enhancing Your Bottom Line By Investing In Better Project Management Increasing Throughput Rate Strengthening the weakest link Achieving higher customer satisfaction Identifying the bottlenecks Reducing the program delivery interval Becoming the service provider of choice 4 What Is a PMO Exactly? 59% of respondents said PMO means project management office; 12% said it means program management office. Study by Brian Hobbs PMP and Monique Aubry “An organizational unit to centralize and coordinate the management of projects under its domain. A PMO oversees the management of projects, programs or a combination of both.” A Guide to the Project Management Body of Knowledge (PMBOK® guide), Third Edition © 2004, p. 17 In each organization, the definition of a PMO may vary in name and by function, but it essentially centralizes, coordinates and oversees the management of projects and programs. Article by Bud Baker, Ph.D. PMI Network, June 2007 5 The Project Management Office (PMO) A PMO is a centralized organization dedicated to improving the practice and results of project management. • • Some PMO initiatives are minimal, involving part-time staff. • Other initiatives involve huge infrastructure...
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...GMT 401 Project Management 10/13/2013 1 Sommaire Statement ............................................................................................................................................................................................... 3 The WBS : Work Breakdown .................................................................................................................................................................. 4 Shifting of the team : Schedule............................................................................................................................................................... 7 Diagramme de PERT ............................................................................................................................................................................. 8 Diagramme de GANT ............................................................................................................................................................................. 8 2 Statement Your organization counts 250 employees. Your main customer is Mondial Assistance : your are a call center in charge of answering calls from people in need of assistance, anywhere in the world. You call center is on 24/7 running schedule. You have 55 workstations, and your employees work in 3 shifts, so as to ensure the 24/7 coverage (from 7.00am to 3.00pm, from 3.00pm to 11.00pm and from 11.00pm to 7.00am ; during that late night shift, only 35...
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...responsibilities related to the centralized and coordinated management of those projects under its domain. The responsibilities of the PMO can range from providing project management support functions to actually being responsible for the direct management of a project”[1] “PMO is the administrative mechanism by which a focal point is provided for organizational project management activities”[2] “A project management office is a formal, centralized layer of control between senior management and project management”[3] Refer to the page on “PMO Functions” to see what responsibilities are typical of PMOs (e.g. Templates, Methodology, etc) Other popular names for the same type of entity are: Program Management Office, Project Support Office, Project Office, Center of Excellence, etc. The letter “P” in PMO stands for “Project” (and not Program or Portfolio). PMO also refers to a multi project office, that is, one PMO to oversee all projects in an organization rather than one PMO for each project. Those projects may be independent of each other, or they may be related and contributing together towards the same outcome as a single Program, or may be grouped in a Portfolio to facilitate their effective management towards meeting a strategic business objective. This definition is aligned with the PMI terminology used in PMBoK and to the PMO whitepaper by Hobbs[4] References: [1] PMI. (2003) Guide to Project Management Body of Knowledge (2003) PMI [online with subscription] (URL...
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...is the purpose and mission of a PMO? The purpose of a Project Management Office is to define and maintain projects management standards that must be implemented and adhered to throughout the organisation. The project management office must standardise the way that projects are executed by ensuring that policies, processes and procedures are repeated in exactly the same way in all of the projects that are performed in the organization. The Projects Management Office is the source of documentation, guidance and metrics on the practice of project management and execution. According to Taylor, J (2006) the idea of a Project Management Office is not a new concept. It is an old concept that was brought to live again as a result of the need to manage projects, and specifically Information Technology projects, better. Information Technology organizations have struggled to deliver projects on time and within budget more than any others. In the mid-1990s, approximately 80 percent of all IT projects failed, and of those that were restarted, about 50 percent failed. Therefore, the challenge to manage projects more closely has caused a resurgence of PMO implementations. The purpose of the PMO can be divided into the following activities: Project management methodology: The most important activity of a PMO is to establish a project management methodology. In order for the PMO to establish a project management methodology it is required that the current business environment and...
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...1. What is the current process of initiating projects within the organization? There are several functional departments that manage projects and have established standard processes and templates although these are not consistent across the organization. The PMO has developed a methodology and process, including standard tools and templates for project management to the implementation of the strategic programs of the company. 2. What is the operational relationship of the various locations vis-à-vis the implementation of strategies and execution of projects across these locations? Each strategic program has an assigned executive sponsor and is managed by a program leader. These program leaders are responsible for implementing the strategic projects across all Champion locations. 3. What type of organizational structure does Champion Technologies operate i.e. functional, projectized or matrix? The organization as a whole is largely functional, although as we continue to reorganize departments to better meet current and future challenges, we have some roles that have been matrixed. A matrixed organization has to be carefully monitored for conflicts where interdependencies lie so we follow a RACI model is these cases. In terms of the PMO, this is a small organization that reports to the President and CEO of the company. We serve as a functional interface with several executive leadership teams and the strategic Program Leaders...
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...PERSONNEL MANAGEMENT AND OFFICE ADMINISTRATION IN INSURANCE COMPANIES Subject : Banking and Insurance Submitted To Submitted By Mrs. Namita Kohli Nisha Goyal Lecturer in Commerce M.Com 2nd year Roll No. 2530 Session : 2010 – 11 Guru Nanak Khalsa College For Women, Model Town, Ludhiana PERSONNEL MANAGEMENT AND OFFICE ADMINISTRATION IN INSURANCE COMPANIES MEANING It is a universal truth that “People” are the greatest assets of any organisation therefore management of people or personnel management in any organisation is an important feature of any organisation. It perform the basic function of the management i.e. planning, organsizing, directing and controlling the procurement, development, compensation and maintenance of the people for the purpose of contributing to the organisation, individual and social goals. The basic functions/activities of a personnel management is the same for any type of organisation , whether it is manufacturing or insurance sector. The personnel management perform the following activities:- 1. Recruitment and Selection A. Formulation of organisational objectives and preparation of human plan. B. Resources Analysis : identifying the number, type of people, skills and other human resources required based on manpower planning. 2. Motivation Motivation is very important subject in the study of personnel management. It may look simple yet in practice it is very complex matter...
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...A Project Management Office (PMO) is a group or department within a business, agency or enterprise that defines and maintains standards for project management within the organization. The PMO strives to standardize and introduce economies of repetition in the execution of projects. The PMO is the source of documentation, guidance and metrics on the practice of project management and execution. In some organisations this is known as the Program Management Office (sometimes abbreviated to PgMO to differentiate); the subtle difference is that program management relates to governing the management of several related projects. Traditional PMOs base project management principles on industry-standard methodologies such as PMBOK or PRINCE2. Increasingly influential industry certification programs such as ISO9000 and the Malcolm Baldrige National Quality Award (MBNQA) as well as government regulatory requirements such as Sarbanes-Oxley have propelled organizations to standardize processes[citation needed]. Organizations around the globe are defining, borrowing and collecting best practices in process and project management and are increasingly assigning the PMO to exert overall influence and evolution of thought to continual organizational improvement[citation needed]. According to the Standish CHAOS Report (2009)[citation needed], 68% of projects do not meet time/cost/scope targets. Only 32% of projects were completed on time, within budget and delivered measurable business and stakeholder...
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...Project Management Office The project office is the office or department responsible for establishing, maintaining, and enforcing project management processes, procedures, and standards. It provides services, support, and certification for project managers [web definition]. In a broader sense, if an organization undertakes one or two project at any given time, it may able to easily implement project management discipline. However, the larger an organization gets, and the more projects that are executed at one time, the more difficult it becomes to develop a comprehensive methodology, train everyone and enforce the consistent use of the technology on all projects. Without this consistency, the full value of implementing a common value of a project management methodology is not reached (TenStep, Inc). There are many organizations that have started realizing the potential value of establishing a Project Management Office to strengthen their competitive advantage. The PMO structures project management into an organized, systematic approach that includes the following goals (Engle, 2005): 1. Project Definition: Goals and objectives, organization charts, and roles and responsibilities are documented. Some companies adopt a charter that lays out every aspect of the project before the first dollar is spent. 2. Project planning and control: The charter documents what is to be done, and the project plan lays out how it will be accomplished. The project plan includes the schedule, required...
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...REYNALDO B. BATUIGAS Current Address: Al-Thamer Transport Company Faisaliyah, Dammam, Kingdom of Saudi Arabia Current Mobile # 00966546061995 Roaming Mobile for texting only: +639498713220 e-mail: reybatuigas@gmail.com SSS #33-0019046-8 TIN #198-579-774 Philippine Passport # XX-2693383 Issued on the 2nd of September 2010 in Philippine Embassy Riyadh POSITION APPLIED FOR: DATA ENCODER FOR ARAMEX/SECRETARY / ADMIN ASSISTANT LOGISTICS TRANSAPORTATION INTERNATIONAL OBJECTIVES: • Dedicated to be in a position where I can apply my knowledge and previous work experiences. • To give full determination, enhance and facilitate personal growth and professional expertise for the benefit of the company. EMPLOYMENT HISTORY: Current Employment: Acting Operations for 2 months Al-Thamer Transport (second time) last July 10 to September 10, 2012 Acting for the Position of Mr. Abbas – Operations Manager during his absence when he took his vacation in India. All duties and responsibilities in behalf of the Al Thamer Transport company being held and handled under my supervision for 120 employees: - coordination with Saudi Basic Industries Corporation (SABIC) Riyadh personalities thru emails and telephone calls, - coordination with SABIC client such as Muna Noor - close coordination with SABIC Plant YANBU (Yanpet, IBN Rushed and Yansab Plant) and JUBAIL (Petrokemya...
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...INTRODUCTION OF LEADERSHIP First of all, leadership is a very important value for every leader to have. Example: leadership is a prominent value for every leader to have. Leadership is the process of influencing individuals and group to set goals and achieve goals. Leadership is actually brings a group of individuals to achieve the same goals as leader. Moreover, a noteworthy part of effective leadership is the close connection between the leader and the follower, which often determines the success of the leader's mission. Young leaders of today face special challenges as they try to communicate and interact with their followers and potential followers. Unfortunately, this leader-follower relationship cannot be created according to some simple formula. Without inspiration, involvement, and encouragement from both contestants, the relationship suffers. Leaders, in particular, must given extra effort to reach out to followers in order to start and develop this cooperation that is so critical to the achievement of goals. . By discovering global viewpoints, human diversity, and principles, young leaders can take yet another step forward in their development and preparation for twenty-first century leadership. As a result of the changes that are swiftly occurring in the world, three characteristics-globalization, human diversity, and ethical issues are becoming an important influence on leadership, both on a global level and in our own neighborhoods. Furthermore, leadership...
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...Encik Zainal Ahmad has been working with a branch office of Puncak Gading Consultancy Berhad as a Senior Project Officer for the past ten years. Due to his excellent track record with the branch, he has recently been called to the headquarters to lead a new department as a Project Manager. The department focuses in giving consultancy on special projects and only selected skilled staff was selected to join Encik Zainal in the department. Among the member selected was Encik Fikri Abdullah, a project administrator who has been with the company for the past six years. He has been appointed to assist Encik Zainal in managing the new department. Known for his bold and straightforward style of leadership, Encik Zainal has set his ruling and philosophy of management on the first day of meeting his subordinates. He expected to maximize his subordinates’ development and to organize the new department to bring about extreme efficiency and new records in performance. Being a perfectionist, he wished to select personally the individuals for special projects undertaken. In achieving the goals, he expected his subordinate to demonstrate their loyalty to him by accepting his philosophy. He demanded so as he believed that the success of the department will depend upon his leadership ability and his subordinates’ willingness to carry out his decisions. After a few months working together, the subordinates started to realize that Encik Zainal has been continuously making final decisions...
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